Crisis Intervention Counselor - Split Shift for 2nd and 3rd Shifts - Remote - Must be a resident of the Greater Louisville area.

Job Description:

2nd and 3rd split shifts

ESSENTIAL JOB FUNCTIONS

- Provides crisis , suicide and homicide intervention counseling over the telephone to callers needing emergency/crisis assistance , identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors status of callers' situations through case follow-up.

- Demonstrates g ood communication and interpersonal skills and ability and willingness to suspend personal judgement regarding callers presenting with diverse issues.

- Demonstrates ability and willingness to protect caller and co-worker confidentiality

- Documents and maintains accurate , thorough records of all telephone interventions transacted during the work shift.

- Reviews daily and “pass through” call reports to ensure accurate information documentation and records maintenance.

- As assigned, s upervises and monitors the work of volunteers and/or staff counselors on individual shifts to ensure provision of quality crisis assistance services, adherence to all CIC and SCS policies and procedures and accurate documentation.

- As assigned, p rovides crisis intervention and suicide awareness and prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested.

- Attends and participates in individual supervision, staff and team meetings, required CIC , 988 and SCS training sessions .

- As assigned, represents the CIC in internal and external activities to promote crisis and suicide awareness, prevention and available resources.

EDUCATION

- Minimum: Bachelor's degree in Psychology , Sociology, Human Services, Social Services or a related field of study .   Psychology degree preferred.

Or

- For active CIC volunteers:

- High School diploma or GED with successful completion of all AAS/ 988/Vibrant required training for Crisis /Suicide Intervention Counselor status and minimum of six months of volunteer Crisis Intervention Counselor independent service with the CIC after completion of required training.

EXPERIENCE

- Minimum of one year experience in crisis intervention services / behavioral health services.

- Previous Crisis Call Center experience preferred

- Previous experience working in a confidential remote work environment preferred

Time Type

Full time