Onsite POS Installer, Sr Associate

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit shift4.com ↗.

The Onsite POS Installer, Associate is responsible for the full integration of Point-of-Sale (POS) systems and peripherals at merchant locations. This role requires technical expertise, coordination with merchants, and training clients on the POS ecosystem. Installers will also participate in enterprise-level projects and assist with feedback on software/hardware beta testing.

Responsibilities

• Perform complete POS system and peripheral installations, including hardware, software, network setup, and configuration.

• Conduct site surveys and troubleshoot network or cabling issues.

• Test hardware, software, and credit card processing with minimal remote support.

• Provide merchant training on POS systems and ensure satisfaction during and after installation.

• Document installations and provide photos of work performed.

• Participate in enterprise account installations under the guidance of Tier 2/3 installers or managers.

• Travel locally (within 200 miles) and occasionally nationally for installations as needed.

• Maintain inventory of equipment and manage requisitions.

• Participate in recurring training on the Shift4 product suite.

• Track and submit monthly expense reports.

• Adhere to safe driving practices and maintain reliable transportation.

• Work flexible hours, including on-call, early mornings, late nights, and weekends as required.

Qualifications

• High school diploma or equivalent; Bachelor’s degree in a technical field preferred.

• At least 1 year of experience installing or supporting POS products.

• Technician background in network/computer troubleshooting or installation.

• Experience with hand tools and lifting up to 50 pounds.

• Proficiency in Microsoft Office Suite and Google Docs.

• Good driving record and willingness to travel on short notice.

• Friendly, professional, and enthusiastic demeanor.

• Ability to follow directions, retain new information quickly, and exercise good judgment.

• Preferred: technical certifications (CompTIA A+, Net+, MCP), 2+ years of customer service/technical support, experience in banking/credit card processing, fielding escalations, bilingual (English/Spanish).

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.