Associate Vice Chancellor, Student Success Operations

##

Applications must be submitted no later than 11:59 p.m. CT on the day before the listed closing date.

Weekly Work Hours

40

Compensation Range

A91

Salary Minimum

$201,272.00 Annually

FLSA

United States of America (Exempt)

Work Location

• All positions are considered on-site roles.

• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.

• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Administrator

Transform the Student Experience Through Operational Excellence

At Dallas College, student success is more than a goal. It is reflected in how students experience the institution at every step of their educational journey.

Dallas College is seeking a strategic and innovative leader to serve as Associate Vice Chancellor, Student Success Operations .

This senior leadership opportunity is designed for an accomplished professional who can bring together people, processes, technology, data, and service delivery to strengthen the way students access and experience critical support services across the institution.

Why This Role Matters

The Associate Vice Chancellor, Student Success Operations plays a critical role in shaping how students access and experience support services across one of the largest community college systems in Texas.

This leader will provide enterprise-wide leadership for student success operations, helping ensure that services, technology, processes, and resources work together as an integrated, student-centered ecosystem. The focus is clear: remove barriers, strengthen service delivery, improve organizational effectiveness, and create conditions that support student achievement.

The Impact You'll Make

As a key member of the leadership team, you will have the opportunity to influence the student experience at scale through work that includes:

• Driving operational strategy that strengthens organizational effectiveness and improves student outcomes.

• Leading transformational process improvement focused on efficiency, accessibility, consistency, and service excellence.

• Advancing Student One Stop operations to create a more seamless experience across enrollment, financial aid, registration, records, business services, and student support.

• Using data and performance measures to guide decisions, assess effectiveness, and continuously improve the student experience.

• Strengthening teams and leadership capacity through professional development, continuous learning, leadership development, and succession planning.

• Advancing technology-enabled service delivery through process optimization, automation, self-service solutions, and digital tools.

• Creating greater consistency across Student Success through operational standards, knowledge management, service expectations, quality assurance, and continuous improvement.

The Leadership Opportunity

Student-Centered Operational Excellence

Provide strategic leadership for an integrated Student Success operating environment where programs, services, technologies, policies, and resources work together to better serve students.

The role will lead large-scale operational improvement initiatives, establish service standards and performance measures, and strengthen coordination between centralized and campus-based Student Success functions.

Student One Stop & Service Delivery

Provide executive oversight for Student One Stop operations , with a focus on seamless delivery across enrollment, financial aid, registration, records, business services, and student support functions.

This includes strengthening the experience across in-person, virtual, phone, and digital channels while identifying opportunities to reduce administrative barriers and simplify student-facing processes.

Innovation, Technology & Continuous Improvement

Help shape the future of Student Success operations through innovation, technology adoption, process redesign, and organizational excellence.

This leader will champion improvement approaches that include Lean, Six Sigma, design thinking, business process mapping, automation, workflow optimization, self-service solutions, performance dashboards, quality assurance, and data-informed decision-making .

Developing People & Building Capacity

Build organizational capability by advancing professional development, onboarding, certification, continuous learning, leadership development, and succession planning across Student Success.

The role will help ensure advisors, success coaches, case managers, One Stop staff, and other student support professionals have the tools, knowledge, and development opportunities needed to deliver high-quality, student-centered service.

Enterprise Partnership

Success in this position requires collaboration across a complex institution. The Associate Vice Chancellor will partner with leaders across Academic Affairs, Enrollment Management, Workforce Education, Institutional Effectiveness, Information Technology, Finance, campus leadership, Human Resources, Organizational Development, Legal Affairs, Compliance, and Internal Audit on initiatives affecting student outcomes and institutional effectiveness.

What We're Looking For in a Leader

The successful candidate will bring a combination of strategic leadership and operational execution .

This opportunity is particularly well suited for a leader who can:

• Think strategically while translating vision into practical, sustainable operations.

• Lead complex, enterprise-wide initiatives in a highly matrixed environment.

• Use data, analytics, dashboards, assessment, and performance measures to drive decisions and accountability.

• Champion organizational transformation and meaningful process improvement.

• Build strong partnerships across functional and organizational boundaries.

• Develop people, strengthen teams, and build leadership capacity.

• Balance operational effectiveness with a commitment to student-centered service.

• Navigate a complex regulatory environment while maintaining strong operational controls and institutional accountability.

Why You'll Be Excited About This Opportunity

This is an opportunity to:

• Lead transformational initiatives across a complex, multi-campus institution.

• Shape the future of student success operations through innovation, technology, process redesign, and organizational excellence.

• Partner with leaders across academic affairs, enrollment management, workforce education, institutional effectiveness, finance, information technology, and campus operations.

• Build systems and strategies that create meaningful, measurable impact for students and employees.

• Join an institution committed to data-informed decision-making, inclusive leadership, and continuous improvement.

Ready to Make an Impact?

If you are an experienced higher education leader who is energized by student success, operational excellence, enterprise transformation, technology, process improvement, and building strong teams , this is an opportunity to help shape how students experience Dallas College.

Bring your strategic perspective, operational expertise, and commitment to student-centered service to a leadership role where the systems and experiences you help create can make a meaningful difference in how students navigate their educational journey.

Position Summary

The Associate Vice Chancellor of Student Success Operations is a senior leader responsible for strategic planning, operational excellence, and enterprise-wide coordination of student success services across the institution. The Associate Vice Chancellor ensures that student success programs, services, technologies, policies, and resources operate as an integrated, student-centered ecosystem. The role