Emergency Response Team Agent (ERT/DRT) - Flex

Surefox North America Inc. is a veteran-owned company built on a diverse culture of trained, talented, and mission-focused professionals. Surefox is expanding its protective services operations with a frontier technology company in the New York City area, supporting high-profile clients, private events, and specialized security assignments.

We are seeking experienced Emergency Response Team (ERT/DRT) Agents with high integrity, sound judgment, situational awareness, and professionalism to join our growing team in the New York City area.

In this role, you will serve as part of a specialized security response team responsible for surveillance and countersurveillance, early warning and threat detection, incident response, and maintaining a safe and secure environment for clients, guests, and personnel.

Team members will be expected to respond immediately to security incidents, disturbances, medical emergencies, and other developing situations, both inside and outside assigned venues. Responsibilities may include monitoring exterior perimeters and access points, identifying suspicious activity, supporting event leadership with security escalations, and coordinating emergency response or evacuation procedures when necessary.

This position requires a flexible, detail-oriented professional who can work independently, demonstrate sound judgment under pressure, and collaborate effectively with team members, event leadership, client stakeholders, and emergency services.

This is a flex, ad hoc position with recurring assignments anticipated throughout the year. While hours are not guaranteed, we are looking to establish a consistent team of reliable professionals who can support ongoing client needs. Assignments may be armed or unarmed, depending on operational requirements, client needs, and applicable licensing.

Selected candidates will work under the direction of the assigned Event Lead or Program Manager while adhering to client policies, Surefox policies and procedures, and all applicable state and federal regulations.

Surefox encourages veterans, former law enforcement professionals, experienced security personnel, and candidates currently serving in the military reserve to apply. We welcome all candidates who share our commitment to professionalism, readiness, teamwork, and service.

Surefox is not offering visa sponsorship for this position at this time.

Base Hourly Rate: $55.00 - $60.00/hour

Work Location: New York City

Working Shifts: Days / Swing Shifts

What You Will Do

• Work flexible, ad hoc assignments based on operational needs, including days, nights, weekends, and holidays.

• Serve as a member of a specialized Emergency Response Team (ERT/DRT) supporting high-profile events, private venues, and client security operations.

• Maintain a proactive security posture through surveillance, countersurveillance, early warning, and threat detection.

• Respond immediately and appropriately to security incidents, disturbances, medical emergencies, and other developing situations inside or outside assigned venues.

• Monitor exterior perimeters, entrances, exits, and other designated areas during guest arrival, event operations, and egress.

• Identify, assess, and report suspicious individuals, behaviors, activities, and potential security threats.

• Conduct ongoing threat, risk, and vulnerability assessments within assigned areas of responsibility.

• Support the Event Lead in managing security escalations, including the lawful removal of disruptive or unauthorized individuals.

• Coordinate with the Event Lead, client points of contact, and other security personnel during incident response, emergency situations, and evacuations.

• Provide immediate assistance during medical emergencies within the scope of training and certification.

• Contact and coordinate with law enforcement, fire departments, and emergency medical services when appropriate.

• Maintain situational awareness of crowd movement, access control points, emergency exits, and potential vulnerabilities.

• Support both armed and unarmed security operations based on assignment requirements and applicable licensing.

• Maintain a professional, low-profile presence while remaining prepared to respond rapidly to emerging threats.

• Safeguard client personnel, guests, property, and assets.

• Communicate effectively with team members, event leadership, client stakeholders, and supporting personnel.

• Prepare accurate and timely incident reports documenting security concerns, suspicious activity, medical emergencies, and other significant events.

• Maintain familiarity with venue layouts, emergency procedures, evacuation routes, and local emergency response resources.

• Adapt to changing operational conditions, evolving threats, and last-minute assignment requirements.

• Maintain a high level of physical readiness, professionalism, attentiveness, and personal appearance.

• Follow all applicable operational plans, post orders, standard operating procedures, and use-of-force policies.

• Comply with all Surefox policies and procedures and applicable state, local, and federal regulations.

What Is Required

• Must reside in New York City or within a reasonable commuting distance of assigned locations.

• Must be available to support recurring flex assignments on an ad hoc basis, including nights, weekends, and holidays.

• Must be at least 21 years old.

• Must be eligible for employment in the United States and legally eligible to possess and carry firearms in New York.

• Must successfully complete all applicable background checks, drug screening, and employment verification requirements, consistent with applicable laws.

• Must possess a current and valid New York State Department of State (NYS DOS) Security Guard Registration.

• Must possess a current and valid NYS Special Armed Guard Registration , or qualify for an applicable statutory exemption, before performing armed security duties.

• Must possess a valid New York State pistol license with appropriate authorization to carry a handgun while performing armed security duties in New York City , including an applicable NYPD-issued license or authorization.

• Must have successfully completed the NYS DCJS-approved 47-Hour Firearms Training Course for Armed Security Guards, or possess an applicable recognized exemption or waiver.

• Must maintain all required annual training, including the 8-Hour Annual In-Service Training Course and 8-Hour Annual Firearms Training Course, unless legally exempt.

• Must maintain all applicable security registrations, handgun licenses, firearms qualifications, renewals, and training requirements throughout employment.

• Must successfully complete the Surefox Firearms Evaluation prior to armed assignment and maintain proficiency in accordance with Surefox standards.

• Must possess a high school diploma or equivalent.

• Must possess a valid driver's license.

• Must possess current CPR, First Aid, and AED certifications, or obtain them before the first assignment.

• Must have previous experience working as part of a coordinated security team , with demonstrated ability to communicate effectively, follow established operational procedures, and operate under designated team leadership.

• Must demonstrate sound judgment, situational awareness, and the ability to make timely decisions under pressure.

• Must demonstrate competence in responding to security incidents, disturbances, and medical emergencies.

• Must possess strong interpersonal communication and written reporting skills.

• Must demonstrate an understanding of appropriate escalation, de-escalation, and use-of-force principles, including applicable New York State laws.

• Must be capable of maintaining a professional demeanor in high-pressure or rapidly evolving situations.

• Must be able to work independently and as part of a coordinated security response team.

• Must be able to understand and follow written and verbal