BM Caterers - Food Service Manager

Food Service Manager – BM Caterers

Location:  London W1F  Salary: Competitive   Contract: Full time, Permanent

Take the next step in your hospitality leadership career

We’re looking for an experienced Food Service Manger to support the day-to-day running of one of our catering operations and help deliver outstanding food, service and team performance.

This is a great opportunity for someone who combines strong people skills with commercial awareness and a real passion for hospitality.

What you’ll be doing

• Manage and monitor all areas of service and standards

• Plan for service improvements in all areas.

• Attend bm craft development opportunities: BIG Forums, etc.

• Ensure bm concepts and Innovations are implemented and marketed effectively within the business

• Ensure all team HOD’s are aware of required standards and current achievement status

• Communicate regularly with all team members to ensure clear goals are set, feedback sought and ideas shared

• Ensure development of individuals & team is achieved through appraisals, day to day supervision and performance management

• Ensure budgetary targets are achieved, ensuring any controls are in place and monitored.

• Liaise with the client and customers to ensure maximum customer satisfaction

• Ensure efficient and hygienic working practices are consistent in all areas

What we’re looking for

• A proactive team leader and develop a customer focused team with all actions orientated towards customer satisfaction.

• Calm, confident, decisive, organised.

• Team & Customer engagement are key in this role so we are looking for a real people person.

• Displays a high level of attention to detail, consistently in line with bm standards of personal presentation.

• Able to remain professional in all situations.

• Able to initiate, implement and drive forward new ideas.

• Strong, effective oral and written communication skills; articulate and able to communicate credibly across all levels.

• Able to motivate others to deliver to the highest level of their ability.

• Experienced negotiator with strong commercial skills.

• Capable of strategic thinking and planning, delivery and direction.

Excellent customer care skills; able to build successful, long term business relationships with both internal stakeholders and with clients.