Customer Relation Management (CRM) System Specialist Global Grade 10

Key Outputs

• Market share and deal participation tracking

• Collate, enhance and manipulate raw data for higher level analysis

• Price analysis and lost sales reporting to Cat

• Identify competitive opportunities accurately

• Support sales teams with lead generation and opportunity pipeline analysis

• Conduct market research based on business requirements

• Key customer accounts analysis

• Support marketing campaigns with customer and industry insights

• Identify business intelligence service providers and manage the SLA

• Segmentation studies

• Monthly reports and deep dives

Qualification, Experience and Competencies

• Matric or equivalent qualification

• Two to three years’ experience in a marketing environment or as an analyst

• Business development skills and knowledge

• Sound business and financial acumen

• Good working knowledge of our industry and ability to interpret and disseminate market data

• MS Office knowledge, excellent MS Excel Skills, CRM and BI Tools understanding

• Strong analytical skills and ability to see business trends

• Ability to present data clearly within specific contexts.