Intake and Assessment Coordinator

• Full-time position until until 30 June 2027

• Based in Toowoomba, on the lands of the Giabal and Jarowair Aboriginal peoples

• $46 - $51.26per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550

As the Intake and Assessment Coordinator , you’ll be an important first point of contact for people seeking support. Working within a multidisciplinary team, you’ll complete comprehensive assessments, identify individual needs and connect participants with the services and supports that best suit them.

What you’ll be doing

• Conduct comprehensive biopsychosocial assessments and develop person-centred recovery and care plans

• Use the Initial Assessment and Referral Decision Support Tool to determine support needs and appropriate service pathways

• Coordinate wraparound supports with participants, families, carers and service providers

• Provide brief interventions, including psychoeducation and evidence-based approaches such as CBT, DBT, ACT and Motivational Interviewing

• Identify mental health, physical health and alcohol and other drug support needs

• Apply risk assessment, crisis intervention and escalation procedures

• Support participants throughout their service coordination journey

• Work closely with GPs, Emergency Departments, inpatient units, Community Mental Health Teams and other community services

• Build strong referral pathways and partnerships with internal and external stakeholders

• Maintain accurate clinical records, documentation and service data

• Contribute to quality improvement, audits, accreditation, reporting and KPI monitoring.

What you’ll bring

You’ll be a compassionate and organised professional who can engage people from a wide range of backgrounds while managing complex needs and competing priorities.

To succeed in this role, you’ll bring:

• Experience in mental health intake, assessment, triage and referral

• Knowledge of mental health, psychosocial, alcohol and other drug, and community support services

• Experience applying risk assessment, crisis intervention and escalation processes

• A strengths-based, recovery-oriented and non-judgmental approach

• Strong communication, relationship-building and negotiation skills

• The ability to work independently and collaboratively within a multidisciplinary team

• Strong administration, time management and documentation skills

• The ability to deliver culturally responsive and inclusive support to Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTIQ+ people and other priority populations

• Confidence using Microsoft Office and client information systems.

Qualifications and requirements

You’ll need:

• A minimum Certificate IV in Mental Health, Community Services or Youth Work, a Diploma of Counselling, or an equivalent qualification

• A current driver licence and the ability to travel locally within the Toowoomba Council region