Customer Service Representative II

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health.

Job Details

• Responsibilities:

Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.

• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.

• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.

• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.

• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.

• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Educational Background

• High School Diploma/GED or equivalent experience required.

Work Experience

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.

Salary Ranges

1800 - 2400 EUR gross monthly

#Li-hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Affiliated Companies

Affiliated Companies: World Courier (Lithuania) UAB