Manager, Special Programs

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Job Description

JOB OVERVIEW

The Manager, Special Programs will work closely with the Special Programs team and the business on account management business functions including, but not limited to, vendor activation, contract review, execution and setup, lifecycle vendor and supply chain management activities as well as internal and external inquiry/issue resolution. Responsibilities include documenting processes, roles and responsibilities, researching and clearing bottlenecks within the supply chain, and establishing effective communication with internal and external stakeholders. The Special Programs Manager should be able to manage multiple competing deliverables while delivering excellent service to the client(s).

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Manages the special program client processes within various business functions including, but not limited to:

• Vendor activation and SLA/SOW set up and review.

• Regular supply chain health reviews and vendor management activities

• Manage the upstream, in-life and downstream vendors involved with the lifecycle activities of customer vehicles and provide support to client(s) where needed

• Ensure that vendor business reviews, SLAs, and overall performance are managed, while containing and appropriately managing costs for client(s).

• Works cross-functionally to assist with all client questions/issues and work with program specialists under the Program Director and the business to resolve.

• Performs functions in accordance with the contractual SLA between Lessee, client(s) and/or vendor(s) within the customer supply chain.

• Identifies process efficiency opportunities for Wheels and our vendor network to improve upon and grow client satisfaction.

• Ensures that departmental processes are designed and implemented in a way to mitigate operational risks / losses.

• Identifies complex problems and reviews related information to develop and evaluate options and implement solutions.

• Other Duties:

• Communicates with senior and executive leadership and functional area managers regarding status of the program and specific projects.

• Continuously validates the client setup process to ensure accuracy and maximize efficiency both operationally and financially.

• Reviews data integrity for all qualitative and quantitative system entries, including billing and reports provided to clients.

• Constantly improves knowledge of Wheels systems, programs and services. Wheels may provide additional professional skill development.

• Provides reporting to special accounts as needed to increase client’s ability to manage their business effectively and efficiently, including agreed upon monthly or quarterly metrics.

• Other duties and responsibilities as assigned to ensure overall departmental efficiency.

LEADERSHIP RESPONSIBILITIES

Number of Direct Reports:

• 4

Number of Indirect Reports

Budget/PNL Responsibility

Leadership Responsibilities Strategy:

• This position’s leadership responsibilities involve demonstrating ethics and integrity, developing adaptability, displaying drive and purpose, and exhibiting leadership stature.

• Manages a team of direct reports by providing leadership, coaching and guidance, including regular informal discussions on ongoing projects, coaching meetings on how to improve performance and semi-annual performance reviews.

• Leads the Rapid Response Team and demonstrates informal influence to cross-functional team members.

COMPETENCIES - SKILLS

• Professionally communicates to both internal and external customers and portray the knowledge, confidence, and meticulousness of a manager and team leader.

• Demonstrates above average judgment and decision-making abilities. Consider the relative costs and benefits of potential actions to choose the most appropriate one.

• Able to tactfully handle multiple competing longer and shorter-term timelines, while working with team members and direct reports to ensure service excellence towards all work.

• Problem solver, good negotiating skills and the ability to stay objective when interacting with dealers.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree or five + years of prior client-facing experience required preferably working in the Fleet Leasing, Financial Services or Tech industries.

• Three to five years’ experience managing and developing teams in a fast-paced environment.

• Previous vendor management experience required.

• Fleet operations experience preferred.

• Intermediate level or higher knowledge of a contact management system, Microsoft Word, Excel and PowerPoint required.

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity – Always act with integrity and honesty.

• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.

• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.

• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

At Wheels, leaders are expected to model and champion our cultural attributes through their actions:

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.

• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.

• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.

• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This position operates in a professional office environment. Position Type/Standard Schedule: This is a full-time position, Monday thru Friday Travel: This position may require up to 20% travel Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range

$73,300-$102,600 The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

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EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regar