Field Service Engineer - Robotics Division

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

Job Function:

The Field Service Engineer – Robotics Division is responsible for troubleshooting, maintaining, and repairing industrial robotic systems at customer sites. This role serves as a technical expert and customer-facing representative, ensuring equipment reliability, minimizing downtime, and supporting customer satisfaction throughout the lifecycle of Stäubli robotic solutions.

Reports to

Service Manager, North America

Responsibilities and Objectives

• Diagnose and resolve electrical, mechanical, software, and controls-related issues.

• Perform preventive and corrective maintenance activities.

• Provide onsite and remote technical support to customers.

• Train customer maintenance and operations personnel.

• Document service activities, root cause analyses, and recommendations.

• Collaborate with engineering, project management, spare parts, and sales teams.

• Support emergency service calls and customer downtime situations.

• Ensure compliance with safety policies and customer site requirements.

• Maintain accurate service reports (CRM) and expense documentation.

• Adhere to all safety, quality and, environmental standards.

Required Qualifications

• Associate degree, technical diploma, or equivalent experience in Engineering Technology, Mechatronics, Robotics, Electrical Engineering, Industrial Maintenance, or a related field.

• 3+ years of experience troubleshooting industrial automation, robotics, controls, or manufacturing equipment.

• Ability to read electrical schematics, mechanical drawings, and technical documentation.

• Strong problem-solving and customer service skills.

• Valid driver’s license and ability to travel extensively.

• Ability to work independently in customer-facing environments.

• Ability to read, write, and communicate fluently in English

Preferred Qualifications

• Experience with industrial robots and robotic automation systems.

• Knowledge of PLCs, HMIs, industrial networks, servo systems, and motion control.

• Experience in manufacturing, automotive, logistics, or general industry environments.

• Previous field service experience supporting capital equipment.