Customer Success Insights, Senior Manager

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Insights Delivery

- Understanding clients’ marketing and sales strategies, their needs, business problems and opportunities for growth

- Helping clients to understand and define the business issue, understanding the project briefing and preparing hypotheses that can be explored.

- Delivering meaningful insights with actionable recommendations using data based on NielsenIQ’s contractual analytical commitments, ensuring the insights shared help clients develop strategies and measures to grow their businesses.

- Managing client expectations regarding required analyses and commitments to ensure client satisfaction, working closely with clients to align timelines, milestones and outcomes.

- Sharing strategic thought leadership with clients and the latest trends on FMCG and consumer behaviour.

- Acting as "Expert" on topics of strength (i.e.: pricing/promo, range, innovation, etc.)

Support account development via consultative selling

- Ensuring high standards of client satisfaction to support contract renewals in discussions between the client and the commercial team

- Identifying business opportunities with clients and demonstrate how NielsenIQ will be able to address these business needs.

- Supporting Commercial teams in client meetings when advanced client knowledge is needed to showcase NielsenIQ Capabilities

• 7+ years of experience in market research, consumer insights, analytics, consulting, or a related field.

• Strong consultative and stakeholder management skills, with the ability to influence senior client audiences.

• Deep understanding of FMCG, retail, consumer behaviour, and market dynamics.

• Proven experience translating complex data into actionable business recommendations and compelling narratives.

• Strong planning, project management, and client servicing capabilities.

• Experience partnering with clients to solve strategic business challenges and identify growth opportunities.

• Excellent communication, presentation, and interpersonal skills.

• Proficiency with market measurement, analytics platforms, and data visualisation tools.