CX Specialist @ 123inkt group French Native

Imagine this.

You start your day in a sunny office in Valencia. A customer reaches out with a question. By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly. No endless complaints. No robotic scripts. Just genuine conversations where you make someone's day a little easier.

Welcome to weWow 👋

Your next chapter starts here

At weWow, you work with leading European brands in an international scale-up environment.

For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies.

As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time.

What will you actually do?

- Help French-speaking customers via phone, email and chat

- Answer questions about orders, deliveries, products and returns

- Find quick and customer-friendly solutions

- Guide customers to the right products when they need advice

- Work together with different teams to solve customer requests efficiently

- Make sure every customer leaves the conversation feeling heard and helped

- Every interaction is an opportunity to create a great customer experience.

This role suits you if you…

- Are a native French speaker

- Enjoy helping people and making their day easier

- Communicate clearly and with empathy

- Stay calm and solution-oriented, even when things get busy

- Work accurately and pay attention to detail

- Love learning and improving every day

Requirements

- Native French speaker

- Good level of English

- Available to work on-site in Valencia

- Strong communication skills

- Customer-first mindset

- Problem-solving attitude

- Team player who enjoys working in an international environment

What we offer 💛

- Breakfast & lunch at the office

- Spanish health insurance

- Free Spanish lessons

- Growth opportunities within weWow

- Monthly events, sports & socials

- Relocation support to settle in Valencia£

And most importantly:

An international work environment where you’ll quickly feel at home.