Experienced Apartment Assistant Manager Pay: 50k + Quarterly Bonus, Renewal, and Sales Commissions
Village Green
Immediate Opening-Assistant | Operations Manager-Element Valley West
Des Moines, IA
Pay:$50k, plus Quarterly Bonus, Renewal, and Sales commission .
Growth Opportunity
This Garden-style 252-unit community, built in 1972, features a mix of classic and upgraded apartment homes, including select modern finishes such as shaker-style cabinetry, granite countertops, stainless-steel appliances, wood-style flooring, and in-unit washers and dryers.
As an established, older community, the property comes with unique operational and maintenance challenges. We’re looking for someone with grit, resilience, and a hands-on, solutions-oriented mindset who is comfortable navigating a challenging property. The ideal candidate will be proactive, adaptable, and able to prioritize competing needs while maintaining a strong focus on the resident experience and overall property performance.
Founded in 1919, Village Green is a diverse, people-first organization that has earned multi-year designations as a Great Place to Work, Top Workplace, and Best Workplace in Multifamily , among others. We believe a company's accomplishments are its people's accomplishments. As a result, all our associates receive the tools, training, resources, and opportunity to excel and become leaders in the industry. A career with Village Green is a substantial investment in your future. So why wait?
With a 100-year history, we're one of the oldest and most experienced management companies, and we have room to grow in the growing apartment industry.
We offer an outstanding benefits package including...
- 401K, with a match!!!!
- Medical
- Dental
- Vision
- Bonus program
As the Assistant | Operations Manager, you will help ensure the community operates efficiently while providing excellent service to residents and prospects.
Key responsibilities include:
- Build and maintain positive relationships with residents, prospects, vendors, and team members.
- Manage accounts receivable and resident ledgers , including payments, deposits, collections, concessions, adjustments, and delinquency follow-up.
- Maintain accurate resident, lease, move-in/move-out, renewal, transfer, and application information within the property management system.
- Coordinate the lease renewal process , resident notices, correspondence, and follow-up.
- Inspect move-outs, assess applicable charges, and process security deposit refunds and reimbursements .
- Prepare and reconcile month-end reports , collection reports, invoices, and other property documentation.
- Support leasing and marketing efforts , including assisting prospects, vacant-unit marketing, and leasing activities when needed.
- Assist with evictions, lease violations, and resident issues while following Fair Housing requirements and applicable policies.
- Monitor property conditions and promptly communicate maintenance, safety, or liability concerns to management.
- Plan and support resident events and community engagement activities .
- Perform general office and administrative duties and provide operational support to the Property Manager.
- Help monitor leasing performance , including closing ratios, phone conversions, and shopping reports.
- Step in to support Property Manager responsibilities when requested or during the Property Manager’s absence.
#INDVGPM
Successful candidates will have:
- 1-3 years of multifamily property management experience preferred
- Experience with accounts receivable, collections, and resident ledger management
- Strong organizational and administrative skills
- Excellent customer service and communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Experience with property management software and basic computer skills
Village Green offers a competitive and comprehensive benefits package including:
- 401(k) with company match
- Medical, dental, and vision insurance
- Paid time off and holidays
- Professional development and career growth opportunities