PRN Medical Receptionist / PT Tech

At  Grand Oaks Sports Medicine & Rehabilitation , our number one priority is the patient. Our physical therapists provide individualized treatment with hands-on, compassionate care. We do not rush our patients or our clinicians. Rather, we perform comprehensive evaluations and encourage patient input for treatment planning and goal setting.

We are seeking a professional, organized, and personable PRN Medical Receptionist to join our team in Spring, Texas. In this flexible, as-needed role, you’ll play an important part in creating a welcoming experience for our patients while ensuring smooth and efficient front office operations. You’ll also have the opportunity to support our clinical team with back-office tasks as needed. We’re looking for someone who values excellent customer service, attention to detail, and teamwork, and who takes pride in maintaining a professional, warm, and inviting environment.

• Greet and check in guests or patients in a friendly and professional manner

• Answer and direct incoming phone calls, scheduling appointments, and managing inquiries

• Maintain accurate and organized patient or guest records and databases

• Process administrative documentation and verify insurance information as required

• Manage appointment scheduling and coordinate with clinical or operational staff

• Perform data entry tasks with attention to detail and accuracy

• Handle cash transactions and maintain financial records as needed

• Resolve customer concerns and complaints with empathy and professionalism

• Maintain a clean, organized, and welcoming front office environment

• Support other front office staff and departments as needed to ensure smooth operations

• Assist physical therapists with patient care

• Administer hot/cold packs

• Maintain therapy equipment

• Ensure a clean, neat clinic environment

• Proven experience in front office operations or customer service roles

• Strong phone communication and interpersonal skills

• Proficiency with scheduling software and Microsoft Office applications

• Ability to manage multiple tasks simultaneously while maintaining accuracy

• Excellent organizational and time management skills

• Professional demeanor with a customer-focused mindset

• Attention to detail and ability to work independently

• Ability to remain calm and professional under pressure

• Familiarity with healthcare or hospitality front office terminology (preferred)

• Experience with electronic health records (EHR) or property management systems (preferred)