Senior Executive / CET Admin

[What the role is]

This position is with the Academic Affairs Department supporting Continuing Education & Training (CET) Administration.

[What you will be working on]

Course Administration & Operations

• Plan, coordinate and administer admissions and examination activities for part-time courses, ensuring smooth execution in accordance with established policies and procedures.

• Maintain proper records and documentation to support operational continuity, audit and compliance requirements.

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Stakeholder Service & Coordination

• Handle enquiries and provide accurate information and advice to course applicants, students and academic staff.

• Liaise and collaborate with academic and non-academic staff to support effective course management and the smooth administration of examinations.

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Student Records & Data Management

• Manage and maintain accurate and up-to-date student records.

• Compile, verify and analyse data for operational monitoring and reporting purposes.

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Systems Administration & Vendor Coordination

• Conduct data verification and support the administration of systems used for part-time course operations.

• Liaise with vendors and relevant stakeholders to investigate and resolve system-related issues in a timely manner.

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Projects & Process Improvement

• Plan, implement and monitor projects and initiatives relating to part-time courses.

• Review operational issues and recommend improvements to processes, guidelines and standard operating procedures.

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Division & Institutional Support

• Provide administrative support for the division and ensure that records and documentation are properly maintained.

• Contribute to department- and institution-wide projects, committees and ad-hoc initiatives as assigned.

[What we are looking for]

• At least 3 years of relevant administrative or operational experience is preferred

• Meticulous, proactive and able to work independently as well as collaboratively in a team

• Strong service orientation, with good written and verbal communication and interpersonal skills

• Able to prioritise, manage multiple tasks and projects, and meet tight deadlines

• Possesses analytical and problem-solving skills, with the ability to follow through and deliver quality work

• Proficient in Microsoft Office applications, comfortable working with systems, and familiar with applying Generative AI tools to support work tasks