Assistant Warehouse Manager

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

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Your New Role…

The Assistant Manager, Warehouse Operations is responsible for the accurate and efficient execution of operations within the North America Distribution Center, supporting US Retail store distribution, ecommerce fulfillment and future business growth. Reporting to the Inventory & Logistics Manager, this role directs Leads and Associates to maintain productivity, accuracy, service levels and operational standards.

Each Assistant Manager will be assigned a primary area of responsibility within Ecommerce Fulfillment, Inventory Operations or Logistics Operations. The shared responsibilities below apply to all Assistant Managers, with the relevant area-specific responsibilities applying according to their assignment. Areas of responsibility may change in line with business needs, and Assistant Managers will work collaboratively across functions to support the wider warehouse operation.

Within their assigned area, the role acts as the operational owner of customer order fulfillment, inventory integrity or product movement from receipt through to final delivery. This requires a confident, organized, analytical, solutions-focused and customer-focused leader with strong communication skills, attention to detail and the ability to balance service, accuracy, efficiency and productivity in a fast-paced distribution environment.

Your Key Responsibilities…

Shared responsibilities

The following responsibilities apply within the assigned area of responsibility and in partnership with the wider warehouse team.

Pre Opening

• Support the implementation and launch of the North America Distribution Center and its ecommerce fulfillment operations, establishing processes, controls, operational and distribution standards, and workflows before opening.

• Support warehouse layout and operational readiness planning, including inventory location strategies, stock transfers, initial inventory intake, receiving and dock operations, fulfillment workstations, packing and shipping processes, transportation planning and distribution strategies, as relevant to the assigned area.

• Participate in testing and validation of warehouse systems, ecommerce platforms, inventory, logistics and fulfillment processes, and operational workflows to support successful go-live.

• Support recruitment, onboarding and training of Leads and Associates, ensuring teams are prepared to operate effectively from day one.

Team Leadership

• Lead, coach and develop Leads and Associates within the assigned area of responsibility.

• Set clear expectations for productivity, inventory and order accuracy, service levels, operational standards and safety compliance.

• Support onboarding, training and ongoing development to build consistency, accountability and confidence within the team.

• Manage labor deployment, schedules and workload prioritization across the assigned functions to meet operational requirements and agreed service levels.

• Monitor individual and team performance and provide regular feedback to support growth and accountability.

• Promote a culture of ownership, continuous improvement, safety, inventory and operational excellence, and customer focus.

Reporting and Analysis

• Track and analyze performance metrics and trends relevant to the assigned area, including productivity, labor utilization, throughput, operational efficiency, accuracy and service level achievement.

• Maintain reporting and operational visibility, providing analysis to warehouse leadership that highlights trends, risks, service challenges and opportunities for improvement.

• Partner with warehouse leadership and cross-functional teams to identify root causes, recurring discrepancies and operational bottlenecks, implementing corrective actions to prevent recurrence.

• Support planning through analysis of order and receiving forecasts, promotional activity, fulfillment and distribution requirements, and operational capacity.

Systems and Compliance

• Ensure inventory, fulfillment and logistics transactions and warehouse activities are executed accurately within warehouse management systems, ecommerce platforms and operational systems, as relevant to the assigned area.

• Support testing, implementation and optimization of system enhancements and process improvements.

• Maintain accurate procedures and standard operating practices aligned with business and operational requirements.

• Monitor compliance with inventory and operational controls, audit requirements, shipping and transportation requirements, safety standards, and warehouse governance standards relevant to the assigned area.

• Partner with Technology and Operations teams to improve inventory and operational visibility, reporting, system accuracy and operational efficiency.

Cross Functional Collaboration

• Work closely with Inventory, Logistics, Ecommerce Fulfillment, the Ecommerce Central Team, Customer Services, Merchandising, Buying and Warehouse Operations teams to ensure effective inventory flow, stock availability and operational execution.

• Partner with leadership teams on inventory planning, product allocation, capacity management, store distributions, inventory transitions, product launches, promotional activity, fulfillment planning and operational readiness.

• Collaborate with cross-functional stakeholders to improve processes, reporting, communication and operational execution.

• Align receiving, inventory control, distribution, fulfillment and customer service processes to support seamless product flow through the distribution center and the customer journey from order placement through delivery.

Responsibilities by Assigned Area

Ecommerce Fulfillment

• Oversee daily ecommerce fulfillment activities, including order processing, picking, packing and shipping, ensuring customer orders move efficiently from receipt through dispatch and are fulfilled accurately within established service level agreements.

• Manage daily fulfillment priorities to support customer demand, promotional activity, seasonal peaks and business requirements.

• Monitor order volumes, fulfillment throughput, order accuracy, fulfillment quality, shipment performance and operational workflows to maximize productivity and service performance.

• Support fulfillment planning for new product launches, seasonal peaks, major promotions and future business growth.

• Take responsibility for ordering ecommerce consumables across the operation.

• Review fulfillment processes and workflows to identify improvements in productivity, accuracy and customer experience.

• Investigate and resolve fulfillment issues affecting order completion, dispatch timing or customer experience.

• Oversee returns processing, ensuring timely and accurate handling of returned merchandise.

• Monitor and report on fulfillment-specific metrics and trends, including order volume, order accuracy, service level achievement, shipping performance and returns activity.

• Collaborate with Customer Services to resolve fulfillment-related customer issues and improve the overall customer experienc