Senior Technical Delivery Manager

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

This role can be based in any of our US Offices

Job Summary

The Senior Technical Delivery Manager is a pivotal role within the Event Technology Operations team, responsible for the strategic vision of technology solutions in addition to the delivery of those solutions across multiple projects. This position combines technical expertise, project management skills, and stakeholder communication to manage internal partnerships and vendor relationships effectively. The Senior Technical Delivery Manager plays a critical role in aligning technical readiness with project milestones, driving platform adoption, providing strategic recommendations on platform configuration and ensuring the successful implementation of event technology solutions.

Key Responsibilities

Technical Oversight & Delivery

• Collaborate with Senior Project Managers on strategy and scrum teams to ensure the accurate and timely delivery of event technology solutions.

• Lead platform configuration, testing, and integration across registration, exhibitor management, attendee engagement tools, and other event technology systems.

• Provide technical expertise and support for Salesforce and other key platforms, ensuring data integrity, proper configuration, and optimised workflows.

• Own and manage processes for platform governance, including user access, permissions, system roles, and process standardisation.

• Create and manages processes for Technical Delivery Managers on QA and UAT for all deliverables, ensuring high-quality execution.

• Manages integration implementation between platforms, including documentation and communication

Stakeholder & Vendor Communication

• Manage relationships between internal teams and vendors, ensuring alignment, clarity, and shared ownership of outcomes.

• Facilitate communication between technical leads, operations teams, and vendors to address risks, dependencies, and system issues proactively.

• Represent technical delivery in transformation efforts, market onboarding programs, and M&A integrations.

• Provide clear and timely updates to internal stakeholders, proactively flagging risks or dependencies.

• Provide recommendations and solutions to internal stakeholders for platform enhancements and efficiencies.

Project Management & Collaboration

• Apply Agile and SCRUM methodologies to manage scope, timelines, and deliverables across concurrent workstreams.

• Collaborate with Senior Project Manager and Senior CI Manager on the strategic vision of projects, aligning technical readiness with event milestones and onsite execution plans.

• Oversee Technical Delivery Manager's project plans and ticket queue ensuring tasks are completed by project deadlines

• Contribute to the continuous improvement of delivery playbooks, workflows, and best practices to support scalability and consistency.

• Facilitates stakeholder education by sharing platform capabilities, use cases, and insights from previous events.

Platform Administration & Innovation

• Serve as a subject matter expert (SME) for event technology platforms, including Salesforce, Swapcard, Stova, ExpoPlatform, and other tools.

• Documents opportunities for platform enhancements/efficiencies and leads communication with vendors to implement improvements.

• Works directly with Technical Delivery Managers to gather data on platform performance, triage risks, and escalate systemic issues while ensuring business-as-usual (BAU) support is effective.

• Collaborate with the Senior Manager, CI & Onboarding in onboarding new technologies and creating documentation and training materials for internal teams.

Risk Management & Issue Resolution

• Identify potential risks and proactively develop resolutions to mitigate them before they impact project delivery.

• Analyse and resolve issues related to platform integrations, system bugs, and new feature requests.

• Act as the liaison between users and platform vendors, focusing on system bugs and new feature requests.

Essential Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent work experience).

• Minimum 5 years of experience in platform administration, technical delivery, or system development.

• Strong understanding of API integrations

• Hands-on experience with event technology platforms such as Swapcard, Stova, ExpoPlatform, and top-tier registration vendors.

• Strong understanding of Agile/SCRUM methodologies and project management principles.

• Demonstrated ability to manage multiple projects or workstreams simultaneously with attention to detail and effective prioritisation.

• Excellent communication and interpersonal skills, with the ability to collaborate across cross-functional teams.

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Preferred Attributes

• Proficiency in Microsoft Excel, Word, Visio, and platform documentation tools.

• Strong analytical, problem-solving, and recommendation skills.

• CSS and HTML coding experience preferred

• High attention to detail with the ability to handle sensitive access roles and system-level permissions professionally.

• Comfortable working in matrixed environments and managing technical teams.

• Willingness to travel occasionally (up to 4-6 times per year) to support onsite execution.