Front of House Manager

Title: Front of House Manager (Catering)

Location: Raheen Industrial Estate

Hours: 40 Hours

Working Pattern: 5 days over 7, with morning and evening flexibility

Rate of Pay: €17.50 per Hour

Check out our amazing industry-leading benefits

• 20 Days holiday plus bank holidays

• Plus your birthday off

• 3 volunteering days

• 3 days grandparent leave.

• 24 weeks' enhanced maternity leave

• Secondary carer leave

• Wedding/commitment day leave.

• Free meals on shift.

• Bespoke training and development opportunities

• Apprenticeships opportunities for all experience levels

• Pension and life insurance.

• Discounts available from Perkbox app, from high street shops to holidays & cinema.

• Wellbeing hub.

• Access to employee assistance programme.

• Cycle to work scheme

Do you have a passion for coordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression. That's why we're looking for an Front of House Manager who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that's why, as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are an Front of House Manager who thrives on delivering extraordinary experiences and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Job Description:

• Supervision and Training- recruit, train, schedule and supervise the catering team, including chefs and support personnel

• Quality Control- monitor food quality, presentation, and service to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.

• Logistics Management- coordinate delivery, set up and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.

• Customer Service- foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.

• Health & Safety ensuring compliance across all services and creating a good safety culture within the team.

Qualifications:

• Previous experience commensurate with role

• Have a contagious passion for food and customer service

• You draw satisfaction from supervising, training and supporting a team

• Understanding of delegation and influencing skills

• Excellent organisational abilities, high attention to detail

• Concise and effective verbal and written communication

• Ability to adapt to challenges and opportunities with a solution-oriented perspective

• Works according to the BaxterStorey core values