General Catering Manager

Title: General Catering Manager

Location: Oxford

Contract:   52 weeks per year

Working Pattern: 5 days out of 7, including occasional weekends as required

Salary: £41k

Benefits

• 28 Days holiday including bank holidays

• Plus your birthday off

• 3 volunteering days

• 3 days grandparent leave

• 24 weeks enhanced maternity leave

• Secondary carer leave

• Wedding/commitment day leave

• Free meals on shift

• Bespoke training and development opportunities

• Apprenticeships opportunities for all experience levels

• Pension and life insurance

• Discounts available on our Perkbox app; high street shops, holidays & cinema

• Wellbeing hub

• Access to employee assistance programme

• Cycle to work scheme

Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.

We are looking for an experienced and inspirational General Manager to lead our catering and hospitality operation within a prestigious college environment.

This is a fantastic opportunity for a commercially minded hospitality professional who enjoys building high-performing teams, delivering exceptional customer experiences, and driving operational excellence.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

As General Manager, you will have overall responsibility for the foodservice operation, ensuring the highest standards of service, quality, financial performance, and compliance across the site.

• Lead, motivate, and develop a team across catering, hospitality, and retail services.

• Manage the day-to-day operation and overall performance of the contract.

• Deliver exceptional customer and student experiences.

• Manage budgets, forecasting, labour costs, and financial performance.

• Drive innovation and continuously improve food and service offerings.

• Build strong relationships with college stakeholders and clients.

• Ensure all Health & Safety, Food Safety, and compliance standards are met.

• Support hospitality and special events throughout the academic year.

• Has previous experience as a General Manager, or senior catering/hospitality leader.

• Has a strong financial and commercial understanding.

• Demonstrates exceptional leadership and people development skills.

• Is passionate about food, service, and creating memorable customer experiences.

• Has experience managing large teams and multiple service streams.

• Thrives in a fast-paced environment and can manage competing priorities.

• Holds relevant Food Safety and Health & Safety qualifications (desirable)