Director, Security Intelligence & Response

At AIG, our business spans the globe. To achieve our objectives, we must be able to navigate complex and rapidly changing landscapes with confidence. Reporting into the Chief Security Officer, this role is designed to help deliver that confidence, enabling the business to operate free from distraction. Delivering real-time exposure analysis and highly relevant proactive risk intelligence is our formula to making informed, security-based decisions. Making that work and delivering results requires the right people, structure, processes, partnerships, and evolving technology enablers.  At the core of this team is AIGs Global Security Operations Center (GSOC), responsible for asset monitoring, strategic threat detection & reporting, travel risk management, and incident response. This team acts as our around-the-clock eyes and ears; when a risk or crises event emerges, the GSOC provides real time intelligence and enhances our ability to proactively understand and mitigate risks, while always maintaining a network of partners and qualified response solutions when needed. The ideal candidate will have extensive program management and process development experience, strong international experience, and be highly collaborative. We are also seeking candidates who embrace change and innovation as a constant means to improve and evolve.

Primary Responsibilities

• Lead AIG's global monitoring, intelligence, and response program, establishing strategic priorities, operational objectives, and long-term capabilities that protect employees, facilities, operations, and corporate reputation worldwide.

• Serve as a principal security advisor to Global Security leadership and key business stakeholders, providing strategic counsel regarding geopolitical developments, emerging threats, security incidents, and organizational risk and exposure.

• Define and monitor key performance indicators, operational metrics, and program maturity measures to evaluate effectiveness, identify improvement opportunities, and drive continuous enhancement of global security capabilities.

• Constant evaluation and calibration of existing org design, process, and supporting technology stacks to best achieve the team’s core objectives.

• Set the strategic direction and governance model for security platforms supporting executive protection, emergency notification, global incidents, travel risk, etc.

• Develop and maintain strategic relationships with internal stakeholders, including Human Resources, Legal, Corporate Real Estate, Facilities, Communications, Technology, Resiliency, and business leadership to ensure alignment on security priorities and response activities.

• Manage the team’s budget, ensuring the effective allocation of resources and delivery of measurable value.

• Lead, develop, and mentor a team of security managers, including the GSOC Operations Manager, Protective Intelligence Manager, and Travel Risk Manager, fostering a culture of operational excellence, accountability, innovation, and continuous improvement.

• Represent Global Security in enterprise initiatives, cross-functional projects, and external industry engagements, strengthening organizational awareness of risk and advancing security best practices across the company.

• Maintain strong ties to Global Security, Intelligence, Diplomatic Corps, and Law Enforcement experts around the world, with access to vital benchmarks at a moment's notice.

Proactive Intelligence

• Oversee the Protective Intelligence function, including threat monitoring, threat assessment, executive-focused intelligence support, and risk mitigation strategies designed to enhance the protection of senior leaders and other at-risk personnel.

• Develop a repeatable and actionable threat intelligence program/suite of products designed to identify key risks to the organization, communicate potential impact to personnel and business operations, and communicate mitigation and response measures for consideration and/or operationalization.

• Develop an effective daily horizon scanning program designed to detect and report on incidents that may impact AIG operations, employees, and/or facilities around the world.

• Govern data repositories (travelers, meetings & events, expats, offices, etc.) to assess global exposure and support rapid, informed decision-making.

Travel Risk Management

• Refine and maintain an effective Travel Risk Management program designed to help AIG employees conduct business anywhere in the world, free from distraction. This includes maintaining global risk rating systems, understanding and integrating with various travel management systems, development and execution of emergency communications and response plans during crises incidents, and development of concise and impactful reporting to field teams on a regular and proactive basis.

Crises Response

• Establish and maintain enterprise response frameworks, playbooks, and operational procedures that strengthen organizational preparedness, resilience, and security response effectiveness. Train and drill the GSOC and security partners to ensure optimal readiness.

• Deliver products and services to empower local security staff to make informed security decisions and to more effectively act as our operational lead during crises incidents large and small.

• Manage a global network of emergency response vendors to ensure we have access to the right response capabilities, information sharing networks, advice, and equipment anywhere in the world.

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Enhanced Monitoring & Asset Protection

• Direct the Enhanced Facilities Monitoring program, leveraging technology and operational processes to improve situational awareness and proactively identify threats affecting critical facilities, employees, and business operations.

• Work in partnership with Security Operations to build out site-specific procedures and escalation pathways incorporating guard services, landlord security teams, receptionists, and other key partners to maintain the security integrity of AIG office space.

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Knowledge and Experience

• Bachelor's or higher degree required.

• 10+ years of experience managing a team of analysts and preferably with military, major law enforcement, intelligence, public or private sector security experience.

• Strong drive and desire to develop and motivate teams.

• Results oriented – positive attitude – problem solver – team oriented.

• Experience dealing across a variety of markets - language capabilities is a plus.

• Ability to build a strong network of intelligence resources is a must.

• Extensive knowledge and understanding of current global geopolitical activity, threat conditions, and government structures.

• Strong familiarity with security hardware- door technology, access control systems, security video, sensor technology stacks, and other key components.

• Strong understanding of security intelligence capture, processing, lifecycle management, and dissemination.

• Advanced awareness of the digital landscape and emerging threat trends across the ecosystem.

• Business acumen and ability to drive value in a for-profit organization.

• Well-developed communication, interpersonal and presentation skills – team building/relationship management is a key attribute and required for success.

Key Relationships

• Internal Interactions (Within the Organization)

• Corporate Functions - HR, Enterprise Resiliency, Real Estate, Facilities, Legal, Communications, Global Sourcing/Procurement

• Security Operations, Security Technology, Security Investigations, Executive Protection

• External Interactions

• Security Industry Community (ACGS, ASIS, OSAC, DSAC, etc.)

• Industry Peer GSOC leaders

• Security/Crisis response vendors

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Job Challenges

• Ability to work both operationally and strategically.

• To work effectively in a matrix organization and influence people not directly under job holders control.