Customer Success Manager - SaaS
About Dastra
Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance .
Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes .
We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.
As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.
Why join Dastra?
- Join a fast-growing European SaaS LegalTech company
- Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges
- Take ownership of a strategic customer portfolio
- Become a key expert on a sophisticated SaaS platform
- Work closely with Customer Success, Sales, Product and Tech teams
- Join an experienced, collaborative and ambitious team
Your role
As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra .
You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success .
You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.
Your main objectives will be to
- Successfully onboard and implement Dastra
- Drive product adoption and long-term engagement
- Support change management
- Demonstrate the value delivered by the platform
- Secure renewals and customer satisfaction
- Identify growth opportunities alongside Account Managers
Your responsibilities
- Lead onboarding and implementation projects
- Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact
- Drive customer success through regular follow-ups and Business Reviews
- Monitor usage, satisfaction and value
- Anticipate risks and secure renewals
- Identify growth opportunities alongside Account Managers
- Build expertise in data protection, AI governance and compliance
- Share customer insights with Product and Tech teams
Your environment
You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder .
You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams.
Our customers are mainly Mid-Market and Enterprise organisations , across French and international markets.
During your first 3 to 6 months , you will progressively build your expertise on Dastra, our methodology and your customer portfolio.
Who we're looking for
-
4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
- Strong understanding of SaaS environments , ideally involving complex or technical products
- Experience managing Mid-Market and/or Enterprise customers
- Experience with onboarding, implementation, adoption and change management
- Strong communication and stakeholder management skills
- Strong project management and organisational skills
- Customer-oriented, autonomous and comfortable with complex topics
Languages
-
French: fluent, bilingual
- English: fluent, bilingual or native level
- German : fluent or bilingual proficiency would be a plus
You will work with both French- and English-speaking customers in an international environment.
Compensation & working conditions
- Around €40-47k gross/year + variable compensation , depending on experience
- Ideally based in Paris / Île-de-France
- Hybrid working model with 2 remote days per week
- 5 weeks of paid leave + 10 RTT days
- Meal vouchers and company health insurance
- Annual company seminar and regular team-building events
Recruitment process
- Introductory call with Julia, Talent Acquisition Specialist
- Interview with a member of the Customer Success team
- Interview with Jérôme, Director of Operations and co-founder
- Business case and presentation
- Reference check
Ready to join us?
If you enjoy working at the intersection of SaaS, technology, data, AI and regulatory challenges , and want to become a trusted partner for Mid-Market and Enterprise customers , we'd love to meet you.