Service Delivery Manager

What success looks like in this role

Job Profile Summary

Ensures successful execution of client-facing company projects and services, meeting client expectations and business objectives. Oversees project planning, resource allocation and service delivery. Manages risks and resolves issues, engaging cross-functionally and with clients to ensure effective communication and alignment. Provides financial oversight and budget management, controlling costs and maximizing project profitability.

Key Responsibilities

• Independently leads small to mid-size delivery management projects.
• Creates and maintains project plans, coordinating resources and identifying /

managing risks.

• Manages project costs, ensuring resource effectiveness and efficiency.
• Serves as the primary point of contact for clients, addressing issues and en

during services are delivered in line with expectations and business require

ments.

• Works with cross-functional teams to ensure the right skills are available as

and when needed to meet project needs.

• Oversees / monitors project team performance, providing feedback and ensur

ing team members have the information and tools required for effective ser

vice delivery.

• May act as a subject matter expert for certain product areas.
• Ensures service quality meets or exceeds client expectations.
• Addresses and resolves issues arising within teams, with clients or otherwise

related to project delivery.

• Identifies and recommends ways to optimize delivery processes for better effi

ciency and outcomes.

• Manages the performance of any 3rd Party providers and sub-contractors in

order to ensure the implementation of deliverables.

Key Qualifications

• Must be an Australian Citizen

• Airport experience  will be an ideal for this role.

• Strong service Delivery, Governance, SLA/KPI reporting, financial management experience is required for this role

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You will be successful in this role if you have

BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .