Implementation Success Manager - Expense
Job Description
The Implementation Success Manager (ISM) is an experienced, hands-on project manager who owns the end-to-end delivery of AppZen Expense Audit and Card Audit implementations. You will run multiple single- and multi-country implementations simultaneously – from kick-off through design, configuration, integration, testing, go-live and hypercare – managing scope, schedule, risk, quality and stakeholders.
Working hours
This role requires working 2:00 PM to 10:00 PM IST (Monday to Friday) to overlap with our global customers and stakeholders. Please make sure you are comfortable with this schedule before applying.
Roles & Responsibilities
-
Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee.
-
Build trustworthy relationships to communicate and work effectively with customers, internal teams, and stakeholders.
-
Oversee global/regional TE policy or template development if multi-country deployment and in program scope in case of EA implementation.
-
Study the AP process and map it to the ecosystem of the Autonomous AP solution.
-
Drive the requirement gathering and documentation.
-
Evaluate complex customer business requirements gathered by the Implementation Consultants following Fin Trans proven and consistent methodology.
-
Manage the development and review of functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design.
-
Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies.
-
Gathering of detailed integration-related requirements/inputs from the Fin Trans/AP
-
Team customers and translate customer requirements into application design (according to customer needs and the respective scope of implementation)
-
Act hands-on in complex technical configurations and conduct functional reviews of configurations completed by Implementation/Functional Consultants.
-
Manage UAT-related test result evaluation and bug-fixing.
-
Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities.
Ideal candidates have
-
8+ years of experience implementing SaaS products or other relevant business consulting, with a track record of managing enterprise implementations end to end.
-
Strong project management skills – scope, schedule, budget, risk, quality and stakeholder management – with experience running multiple concurrent projects.
-
Project management certifications (PMP, PRINCE2, etc.).
-
Experience utilizing project management tools such as GoodDay, Asana, etc.
-
Ability to effectively use, design and deploy AI agents.
-
Working knowledge of AI/ML and large language model concepts and how they are applied to finance automation.
-
Knowledge of T&E, expense report and corporate card processes, policies and audit controls.
-
Hands-on understanding of SaaS integration frameworks (APIs, SFTP/flat-file feeds, SSO) for integration with expense management, corporate card and ERP systems.
-
Exceptional customer presence and presentation skills; comfortable talking with C-level executives.
-
Ability to liaise with multiple internal cross-functional teams (Product, Engineering, Support, Sales).