Customer Order Fulfillment Planner

Responsible for ensuring that a customer sales order progresses successfully from order receipt through shipment and delivery. Ensure customer orders are shipped on time and in full (OTIF) while proactively managing shortages, capacity constraints, and delivery risks.

We offer

Job Description

• Order Management

• Monitor open sales orders and customer commitments.

• Track past-due and at-risk orders.

• Prioritize critical customer orders and expedites.

• Maintain promise dates and communicate changes.

• Material Follow-Up

• Review shortages impacting customer orders.

• Coordinate with Purchasing and Sourcing on late materials.

• Escalate supplier issues affecting customer deliveries.

• Verify material availability before order release.

• Production Coordination

• Work with Master Scheduler & Production Planners.

• Monitor production progress against customer requirements.

• Identify bottlenecks and recovery opportunities.

• Support schedule adjustments to meet customer demand.

• Customer Service & Reporting

• Provide order status updates.

• Communicate risks and recovery plans.

• Report backlog, OTIF, and past-due performance.

• Participate in daily, weekly, and SIOP reviews.

• KPIs

• OTIF (On Time in Full)

• OTD (On Time Delivery)

• Backlog Aging

• Past Due Orders

• Expedite Requests

Required Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations, or related.

• +5 years of experience in:

• Production Planning within manufacturing plants

• Shop-floor execution environments

• Proven hands-on experience with: Production order creation and management, Shop floor coordination, Manufacturing execution

• Strong experience in SAP PP (Production Planning) (MM-only profiles will not be considered).

• Strong analytical and problem-solving skills.

• Experience working in capacity-constrained environments .

• Advanced Excel skills.

• English proficiency (written and verbal).

Tasks and Qualifications

What We Offer

• Career Development

• Competitive Compensation and Benefits

• Pay Transparency

• Global Opportunities

Learn More Here: dematic.com ↗

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Logistics and Supply Chain Careers at Dematic

Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.

Logistics and Supply Chain Careers at Dematic

Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.