SALES ASSOCIATE

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

YOUR MISSION

As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.

MAIN ACCOUNTABILITIES

Sales Achievements

• Ensures a unique and exceptional client experience during a sale

• Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)

• Adapts according to clients’ needs and motivations

• Strives to always improve and surprise the clients

• Deals with ease during negotiations and objections

• Transmits the passion and values of the Maison

• Acts as the privileged contact for the client(s) in case of Care Service

• Meets individual and boutique targets, both quantitative and qualitative

Client Relationship & Portfolio Development

• Cultivates strong client relationships and develops client loyalty

• Efficiently develops the client portfolio

• Executes targeted CRM actions

• Participates to client events and acts as an Ambassador of the Maison

Daily Boutique Operations

• Respects all group, Maison and boutique policies and procedures

• Participates to inventories

• Participates to the set up and breakdowns at opening and closing of the boutique

• Participates to the implementation of Visual Merchandising guidelines

• Assists with special projects when requested