Deputy Manager
Title: Deputy Manager
Location: London Met University, Holloway Road
We’re looking for a motivated and hands on Deputy Manager to support the General Manager with the day-to-day running of our catering operation at London Metropolitan University.
The role covers two retail cafés, hospitality and vending services, with one café providing a hot food offer. You’ll help manage daily operations, support the team, maintain excellent customer service and ensure high standards of health & safety and food safety compliance.
You’ll also take responsibility for the site when the General Manager is off-site, making this an ideal opportunity for an experienced hospitality supervisor or assistant manager looking to take the next step in their career.
We’re looking for someone who is
- Passionate about food, hospitality and customer service
- Confident leading and motivating a team
- Organised and comfortable in a fast-paced environment
- Knowledgeable about food safety and health & safety
- Hands-on and happy to get involved wherever needed
- Ready to step up and take ownership of the operation when required
Salary: Up to £40,000 plus the below BaxterStorey benefits
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
- Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
- Continually look to develop your team through mentoring, training, recognition, and empowerment
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
- Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance
- Experience in a similar operation
- Currently a Deputy General Manager looking for progression or a General Manager interested in something more challenging.
- Have a contagious passion for food and customer service
- You draw satisfaction from managing, training, and supporting a team
- Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
- Excellent delegation and influencing skills
- Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
- Meticulous organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Excellent strategic thinking and critical reasoning skills
- Works according to the BaxterStorey core values