AV Scheduling Coordinator

You Are:

• A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out.

You Have:

• A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.

Your Location

• 2327 Beatrice Street, Dallas TX 75208

Your Schedule:

• Full Time (40hrs/Wk)

• Mon-Fri 7:30am to 4:30pm

Your Manager:

• Jonathan, Ops Mgr

Evolve's Core Values:

• Precision is the Standard

• Protect The Experience

• Own Everything

• Build with Intention

• Raise The Standard

Your Contribution to Evolve Technologies

Client Facing:

• Project Scheduling:  Installation phases, service visits, walkthroughs, and project milestones

• Primary Point of Contact: Phone, Email, Text, Ticketing System

• Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill

• Satisfaction: Deliver a "WOW" experience, each and every time

• SLA: Meet or exceed our response times and obligations

Internal Facing:

• Interface With: Service Technicians, Project Managers, Accounting, Partners

• Scheduling: Manage and Schedule based on clients needs and Evolve's resource availability

• Documentation: Update and Maintain accurate client records

• Expedite:  Efficiently move the issue through various departments

Preferred Qualifications

• Experience scheduling for Residential construction, AV integration, smart home technology, or custom home experience

• Familiarity with project management, scheduling, or CRM software platforms

• Experience working with high end clientele

Evolve Technologies' Contribution to You

• $50k to $60k/yr

• Medical Insurance - 50% covered

• Dental/Vision - 100% covered

• 15 days PTO

• 6 Paid Holidays

• Short Term Disability/Group Term Life

• Company Outings + Events

• Employee Discounts