Incident Response Analyst I

• Scope

• Monitor; triage basic alerts; supports investigations.

• Conducts initial incident investigations, escalates confirmed threats, and updates run books.

• Leads incident handling, coordinates cross-functional responses, and performs forensic analysis.

• Essential Duties and Responsibilities:

• Minimum of 2-5 years' experience in a command center, service center, or similar 24x7 operations center environment.

• Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs).

• Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies.

• Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.

• Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.

• Vendor Management: Experience coordinating with external delivery vendors, under tight SLAs.

• Education and/or Work Experience Requirements:

• Experience in managing Data center enterprise incidents.(facility, noc, soc)

• Associate’s degree in IT, or equivalent experience. 2-5 years in IT Ops.

• Bachelor’s degree in Information Systems, or Computer Science. 2-5 years SOC/IR experience..

• Knowledge, Skills & Abilities:

• Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence.

• Strong analytical, troubleshooting, and decision-making skills under pressure.

• Excellent written and verbal communication, including technical documentation.

• Competencies:

• Active learner, methodical, eager to follow procedures, dependable.

• Analytical, responsive, detail-oriented, collaborative, capable of leading investigations.

• Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts.

Salary Range

$59,812.00 - $94,440.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.

• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including

- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

- Dental provided through UHC

- Nationwide Vision provided by UHC

- Flexible Spending Account for Health & Dependent Care

- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

- Corporate Wellness Program provided by Goomi Group

- Employee Assistance Program

- Wellness Days

401k Plan

- Basic and Supplemental Life Insurance

- Short Term & Long Term Disability

- Critical Illness, Critical Hospital, and Voluntary Accident Insurance

- Tuition Reimbursement (available 6 months after start date, capped)

- Paid Time Off (accrued and prorated, maximum of 120 hours annually)

- Paid Holidays

- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law