Automotive Technical Support Specialist

MSX International supports leading automotive brands worldwide, helping improve business performance, customer satisfaction, and network operations across more than 80 countries.

Ready to take your hands-on workshop experience to the next level? Join our technical hotline team and provide remote support to the dealer network of a major automotive manufacturer.

What you’ll do:

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Technical Support & Diagnostics: Guide and advise dealership technicians through complex diagnostic procedures using official manufacturer documentation.

- High-Priority Case Management: Track critical technical cases and vehicle-off-road issues to ensure swift resolution.

- Quality & Manufacturer Liaison: Gather and escalate field data to help the manufacturer continuously improve product quality.

- System Incident Resolution: Troubleshoot and resolve technical issues related to diagnostic tools.

- Field Engagement: Participate in technical meetings and occasionally conduct on-site dealership visits for specialized cases.

What We’re Looking For

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Proven Experience: Solid background as an automotive technician (mechanical/electrical) with a strong track record in troubleshooting and diagnostics.

- Technical Know-How:

- Deep understanding of automotive mechanics and vehicle electronics.

- Ability to read wiring diagrams and master diagnostic tools.

- Comfortable navigating technical documentation.

- Working knowledge or proficiency in technical English is a plus.

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Soft Skills

- Great team player with strong communication skills.

- Good teaching skills and active listener.

- Curious, eager to learn, and highly dedicated.