Senior Manager Retailer Customer Success

Be a part of something big. With 40,000+ employees in over 100 countries, NielsenIQ is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and paths to grow their careers.

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. At NielsenIQ, we make a difference by partnering with our clients and using our data to explain what is happening with their brands and what they should do to improve business performance.

About your role:

As the Senior Manager, Retailer Customer Success, you will be responsible for the delivery of client value and satisfaction through strategic insights and optimal service model leveraging best practice analysis and servicing frameworks. Key accountabilities include:

- Delivering ongoing insights, analytical and technical value, thought leadership

- Identifying opportunities and handing off to Account Executive team

- Customer satisfaction and NPS

- Targeted engagement across organization aligned to service model for the customer tier

- Responsible for VoC arising from day-to-day relationship with customer

- Escalation point for reporting and insights hotspots

- Support and coach analytic and insight team members to drive best practice

- Developing strategic service delivery elements of joint business plan

- Defining service model and deliverables during proposal development

Skills and Experience:

- Be professional, well presented and willing to roll up your sleeves with a fun and energetic team!

- Have excellent attention to detail and strong written and verbal communication skills.

- Experience with the Google suite of programs including Google Docs, Slides, Sheets, Gmail

- Experience using Microsoft PowerPoint and Excel.

- Be self-motivated, adaptable and proactive - no two days are the same in this role!

- Demonstrated ability to handle highly confidential information with discretion, sensitivity and care