Shipping Clerk II

Wonderful Citrus is North America’s leading integrated grower, shipper and packer of fresh citrus, including clementines/mandarins, navel and Valencia oranges, lemons, limes, grapefruits, and other citrus varieties. Wonderful Citrus farms more than 74,000 acres of fresh citrus and has supplier relationships around the world to ensure a year-round supply. Our citrus can be found in all channels of distribution, with our consumer brands most visible in the produce department of grocery stores across the globe under our flagship consumer brands, Wonderful Halos Mandarins, Wonderful Seedless Lemons, and Wonderful Sweet Scarletts Texas Red Grapefruit.

Overview:

Responsibilities will include managing the daily activities of his/her area including ownership of the results, coaching the full-time and/or temporary employees and interfacing with other departments to meet departmental goals. One of the expectations of this position is that the candidate will be trained and will train and coach others (such as entry clerks or forklift operators) to work in all functional areas of the department including but not limited to the logistics dept. Another expectation will be to ensure all system transactions performed during their scheduled shift are completed accurately and accordingly. Provide daily/weekly reports for Supervisor/Manager.

Here's what you'll do:

Responsibilities include but are not limited to:

Shipment tracking and coordination:

• Monitors in-transit report to determine daily inbound volume

• Monitors order fulfillment platform to ensure daily coverage

• Understands quality trigger dates and standards to ensure and/or request inspections

• Monitor appointment and/or sales priorities

• Tracks inventory levels to reduce age

Documentation & Recordkeeping

• Monitor and ensure preparation of various documents are issued and completed accurately (BOLs, 540, Phytos, COOs)

• Ensures all appropriate items are issued correctly and actively (seals/temp. recorders)

• Ensure all documents are uploaded to the share drive in a timely manner

• Provides and issues requested documents in a timely manner

• Creates and updates clerical SOPs

Data Entry & Reporting

• Coordinates appointment schedule based on priorities

• Ensure daily reports are provided and/or updated

• Coordinates and reports priorities to meet target TTA goals

• Adjust orders when needed for substitutions or quantity changes

• Reports daily inbound and outbound TTA %

Communication

• Communicates any pending pick-ups, missed appointments, and/or transit delays

• Issues any written and oral instruction to logistical dock personnel

• Communicates any shortages, delays, and/or fulfillment issues

• Monitors all waiting on fruit orders and requested product ETAs

• Performs any training sessions to maintain clerical staff knowledgeable on changes/updates

• Performs all communications in a professional manner

Here's what you'll bring to the table:

• High school graduate or equivalent.

• Proficiency in Microsoft office (word, excel, outlook) and basic database or office software

• Strong verbal and written communication skills for interacting with staff and the public

• Ability to multitask, manage time effectively, and pay high attention to details

• Integrity and professional judgment when handling sensitive company or customer information

• 2-5 years of administrative, customer service, or shipping experience preferred

• Bilingual in English/Spanish desired

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedures manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to stand; sit; use hands to finger, handle, or feel objects, tools, or controls; and climb or balance. The employee must occasionally lift and/or move up to 50 pounds.