Automation Engineer NPE - Middle East

Responsibilities / Tasks

• Perform troubleshooting, installation, maintenance, remote support, and repair activities for GEA automation systems and related equipment.

• Supervise and support installation and commissioning activities, including I/O testing, PLC software modifications, process optimization, product trials, and CIP testing for liquid and powder processing applications.

• Execute commissioning, start-up, preventive maintenance, troubleshooting, and field service activities across the Middle East region as required.

• Support automation upgrade and modernization projects by preparing technical proposals and providing installation and commissioning assistance.

• Coordinate with external control panel and skid manufacturers to facilitate repairs, upgrades, modifications, and new automation implementations on GEA equipment.

• Collaborate with internal and external stakeholders to resolve technical issues efficiently, utilizing the escalation process when required.

• Manage customer claims and service-related follow-up activities to ensure timely resolution.

• Maintain accurate and up-to-date service documentation, including service reports, maintenance records, customer visit reports, and internal administrative requirements.

• Communicate proactively with customers to provide updates, ensure effective issue resolution, and maintain a high level of customer satisfaction.

• Advise customers on equipment performance, asset maintenance strategies, operational best practices, and lifecycle management.

• Prepare recommended spare parts lists and actively support spare parts identification and sales opportunities.

• Ensure full compliance with GEA and customer health, safety, environmental, and quality standards while executing all service activities.

• Identify aftermarket business opportunities, including spare parts, upgrades, modernization projects, digital solutions, service agreements, and other service offerings.

• Actively support the company's digitalization initiatives, particularly in automation, remote services, connectivity, and Mission 2030 objectives.

• Collaborate closely with regional and global engineering teams to support technical problem-solving, knowledge sharing, and continuous improvement initiatives.

• Travel extensively throughout the Middle East region to support customer requirements and business objectives.

Your Profile / Qualifications

• Bachelor's Degree in Automation Engineering, Electrical Engineering, Mechatronics Engineering, or a related discipline.

• Minimum 3-5 years of experience in industrial automation, commissioning, or field service engineering.

• Strong knowledge of PLC, HMI, SCADA systems, industrial communication networks, and process control systems.

• Experience in food, dairy, beverage, pharmaceutical, chemical, or process industries is preferred.

• Ability to read and interpret electrical drawings, control schematics, and P&IDs.

• Strong troubleshooting and analytical skills.

• Excellent communication and customer-facing capabilities.

• Fluent in English; additional regional languages are an advantage.

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