Compliance Analyst - Compliance for Individual Life and Pensions and International

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

The Role

Compliance provides regulatory advice, oversight and challenge to help the business identify and manage regulatory risk, operate within risk appetite, deliver good customer outcomes and maintain effective regulatory relationships.

A full-time vacancy has arisen for a Compliance Analyst within M&G’s Risk & Compliance function, supporting M&G Life. The Compliance Analyst will use their skills, knowledge and financial services experience to deliver defined compliance outputs across M&G Life, predominantly supporting Individual Life & Pensions (IL&P) and International. Working within the Compliance business-partner model, the Compliance Analyst will provide research, analysis, coordination, drafting and review in support of regulatory advice, change activity, governance and second-line oversight.

This is an Experienced Colleague role. The role holder will be accountable for delivering agreed outputs to the required quality and timescale, managing priorities and escalating material issues or risks promptly. A Manager Expert will provide oversight, coaching and escalation support.

The role includes provision of  compliance advice, guidance on regulatory expectations and good practice, review and challenge on the application and interpretation of regulatory and legislative requirements and may include regular engagement with management in first line teams within M&G Life, including 1st line Risk.

Location

It is intended that the successful candidate will be based in Kildean but the Hiring Manager will accept applications from internal M&G applicants, regardless of location.

Key responsibilities

• Advisory support: Undertake regulatory research; analyse requirements and business queries; prepare clear, evidence-based draft guidance, advice and responses; and maintain team guidance materials.

• Regulatory change: Coordinate defined second-line activity across M&G Life and Prudential Capital plc (PruCap). Complete initial impact assessments, identify affected businesses, products, processes and customer outcomes, and support the development and tracking of actions.

• Governance and reporting: Prepare and review compliance management information for relevant committees and boards across IL&P, the Life Investment Office (LIO), PruCap and Model Portfolio Services (MPS). Review governance papers to identify regulatory and customer risks, trends, actions and potential areas for challenge, escalating material matters.

• Compliance risk assessments: Support quarterly Compliance Risk Assessments for LIO, PruCap and MPS.

• Consumer Duty and customer outcomes: Review management information and outcome reporting to identify emerging risks and trends. Deliver defined elements of customer-outcome reviews, product-review activity and Consumer Duty assessments.

• Thematic reviews and assurance: Undertake defined review and assurance activity, including scoping support, evidence gathering, analysis, drafting findings and reports, and verifying completion of agreed remediation.

• Customer journeys and communications: Review customer journeys, communications and servicing propositions from a regulatory and customer-outcome perspective, including work relating to customer understanding and vulnerable customers.

• Product, distribution, digital and innovation: Support oversight of product governance and intermediated distribution, including distributor management information and target-market assessments. Contribute compliance input to relevant digital transformation, artificial intelligence and customer-facing technology developments. Identify emerging regulatory risks associated with new technologies and digital customer journeys.

• Collaboration and judgement: Work closely with colleagues across Compliance and the business, taking responsibility for defined outputs and applying judgement within agreed parameters. Coordinate activity or support colleagues where required.

Key knowledge, skills and experience

Essential

• Foundational knowledge of, or a strong interest in developing understanding of, FCA rules and guidance relevant to pensions and life products.

• Relevant financial services experience gained in Compliance, Risk, Legal, Audit, Operations, Product, Governance or another related function, with evidence of transferable analytical, risk, governance or operational capability.

• A practical understanding of the UK financial services regulatory environment and how proportionate compliance advice and oversight support good customer outcomes and sound business decisions.

• An understanding of current themes in retail financial services, such as an understanding of the FCA’s requirements around good customer outcomes and consumer duty.

• Strong analytical skills and attention to detail, with the ability to assess evidence, identify relevant issues, reach clear conclusions and recognise when matters require escalation.

• Clear written and verbal communication skills, including the ability to produce accurate, well-evidenced outputs, supported by feedback and guidance from senior colleagues.

• Effective stakeholder management and collaboration skills, with the confidence to ask appropriate questions, build constructive relationships and work across team boundaries.

• Ability to plan and deliver agreed outputs, manage competing priorities, adapt to changing demands and incorporate feedback from senior colleagues.

Desirable

• Experience of project, change, product or end-to-end process activity.

• A relevant professional qualification, or willingness to work towards one.

Experience Level: Experienced Colleague

Recruiter: Helen Simons

What we offer

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life , and financially plan for the future. Our UK benefits include :

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).

• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.

• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.

• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across ge