Customer Service Coordinator

Who are Culina?

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity within The Pallet Network (TPN). TPN are award-winning palletised freight distribution across the UK, Ireland and beyond, powered by a nationwide network of independent transport partners.

Known for our award-winning service, we value excellence, teamwork, and innovation – making sure the pallet get to wherever it needs to go.

Life in this role

As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.

Working hours: Monday to Friday, 9am-5pm/10am-6pm.

Some occasional Saturday working may be required (potential remote working for the Saturdays).

Salary: £29,273 per annum

Key Duties of a Customer Service Coordinator:

• First point of contact for Partner Account and Network Services related enquiries.

• Problem solving for Partners, customers and internal departments.

• Meeting customer and client expectations and meeting agreed SLA’s.

• Collating accurate information for Partner KPI packs and internal business reporting.

• Provide accurate data in a timely manner, for both internal and external stakeholders.

• Maintain a high level of customer/ Partner focus.

• Work closely with internal departments to ensure optimum customer service provision.

• Manage Partner agreements in line manager’s absence.

• Assisting with event co-ordination in line manager’s absence.

• Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required.

• Invoice generation for specific accounts or events where required.

• Distribution of all Partner communication bulletins.

• Track and trace system co-ordination where required.

• Action generic TPN email inbox to distribute enquiries effectively.

What you’ll need ...

• Intermediate level of Microsoft IT skills to include Excel, Word and Outlook.

• Ability to prioritise tasks effectively to meet all deadlines.

• Displays a calm and methodical approach if under pressure.

• High attention to detail and high level of accuracy.

• Professional and courteous approach.

• Strong verbal and written communication skills.

• Excellent problem solving skills with the desire to share best practice enhancements.

• Strong teamwork approach.