Customer Support Specialist (Night Shift)

The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore,  you’ll help design and deliver that foundation for an AI-driven world.

We’re a global provider of infrastructure and software solutions for  AI, cloud, network, and security,  powering everything from real-time communication and streaming to enterprise AI and secure web applications. With  210+ edge locations, 50+ cloud regions, and thousands of GPUs,  your work here can reach users and businesses across the globe.

You’ll collaborate with leading technology partners such as  Intel, NVIDIA, Dell, and Equinix,  and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.

Want to work on technology that goes beyond a single product or industry?   Join a global team of  550+ professionals  building infrastructure and software that supports the entire digital ecosystem.

Your Responsibilities:

• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;

• Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;

• Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

We Expect you to Have

• 1+ year of Technical Support experience

• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)

• Good understanding of hardware and software diagnostics (reading logs, etc.)

• English level B2 or higher

• Excellent customer advocacy and soft skills

• Strong problem-solving abilities

• Quick learner, organized, and a team player

• Responsible, polite, and optimistic with strong communication skills

• Able to explain complex concepts clearly and simply

• Skilled at prioritizing tasks

Nice to have

• Experience with Cloud, CDN or Hosting

• Experience with Linux and API

About the schedule

You will work two consecutive night shifts , followed by two days off.

The shift runs from 21:00 till 09:00, totalling 12 hours of work time, including a 1-hour break.