Assistant Officer, Video KYC Agent, Consumer Banking Group

Job Purpose

• Provide a brief overview of the position, including its purpose and contribution to the organization.

• The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.

Key Accountabilities :

• Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements

• Verifying customer identity and documents during live video interactions

• Ensuring adherence to regulatory and internal quality standards

• Handling customer queries professionally during the verification process

• Maintaining accurate records and updating systems in real time

Job Duties & responsibilities :

KYC Processing

• Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.

• All KYC call requests must be serviced as per defined SL without deviation.

• KYC exceptions if any, need to be duly escalated as per defined approval matrix.

• All required disposition and interactions with customer to be duly recorded / documented in the relevant system

• Continuously review the internal monitoring process and identify areas of improvement.

Education / Preferred Qualifications

• Degree holder

• Certifications in the areas of Operations, MS office will be an advantage.

Core Competencies :

• Strong interpersonal & verbal and written communications skills

• Good, effective and engaging skills. Calling skills preferred

• Basic analytical skills

• Good judgement and problem-solving skills

• Able to organize information in a structured manner

• Good interpersonal and communication skills (English, Hindi & Marathi)

• Ability to handle sensitive customer data with confidentiality

• Problem-solving ability and presence of mind

• Need to have Customer Centric Approach

Technical Competencies :

• Proficient in MS office tools, Ms Excel, Power point, Word

• Knowledge of Finacle, Call Centre Tools, CMS preferred.

Location

Pune-DBIL

Job

Customer Service

Schedule

Regular

Employee Status

Full time