Customer Success Analyst

NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit  niq.com ↗ .

NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery are the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.

RESPONSIBILITIES

• Summarize data in tables, charts, and graphs

• Analyze and interpret sales data and consumer data

• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations

• Review data for errors and inconsistencies

• Use internal tools and data sources

• Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectations

• Interacts with client staff on routine issues

• Independently discusses analysis design to best answer client questions with CBP/client

• Discuss design and calculate the Quantified Business Opportunity

• Drive time/cost-effectiveness on the project

• Support meeting the COE objectives as a whole

Curiosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs. Your chance to deliver high-quality client services at all the time is here, working together with our client business partners, while your communication skills will help you to adapt to the multi-diverse working culture.

• Bachelor’s Degree from reputable universities

• Fresh graduate or with up to 1 year of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/market analyst, etc.)

• Strong business and financial acumen (including business environment and client) with excellent analytical skills

• Understanding of growth and brand strategy

• Strong communication skills & presentation skills, able to interpret numbers or data through storytelling techniques

• Ability to work independently and comfortable working in a digitally enabled environment

• Strong Organizational & interpersonal skills

• Good client service skills and ability to communicate and write effectively in English

• Knowledge of Microsoft Office

• Retail data experience is a plus

• Basic knowledge in statistics would be an added advantage