Senior Engineer – Automation, Platform & Messaging

As a Senior Engineer in Global Workplace Services, you will be a technical authority and hands-on platform engineer for Microsoft 365, AI and automation capabilities used across ING. You will design, operate and continuously improve the generic Microsoft 365 platform, Microsoft 365 Copilot, Copilot Studio, Power Platform, connectors, consumption-based services and the automation capabilities that support our workplace services.

You will build secure and scalable platform solutions, automation pipelines and straight-through processes that reduce manual work and improve operational quality. You will also contribute to the operation and development of Exchange and Messaging capabilities where your experience and interests align.

In this role, you combine deep engineering expertise with platform governance, secure AI adoption, operational resilience, cost control, compliance and stakeholder collaboration.

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Team

The purpose of Global Workplace Services is to provide ING colleagues with a Digital Workplace in which they can collaborate frictionlessly in a hybrid world. Global Workplace Services enables colleagues worldwide to do their jobs as effectively as possible, using modern digital tools that are secure, up to date and user-friendly.

The Workplace department maximizes value for employees by leveraging the Microsoft Cloud Platform across collaboration, productivity, communication, automation and employee-experience services. Workplace owns and manages Microsoft 365, Microsoft Copilot, Copilot Studio, Power Platform and related platform capabilities, including the governance, automation and operational controls needed to operate these services safely at enterprise scale.

M365 Automation, Platform & Messaging Chapter provides secure, resilient and scalable Microsoft 365 workplace platform capabilities. The chapter manages generic Microsoft 365 platform services; Microsoft 365 Copilot and Copilot Studio; automation for self-service, provisioning, reporting and platform operations; and Messaging services such as Exchange, fax and compliance archiving.

The chapter develops reusable automation libraries and engineering patterns, manages integrations and connectors, improves platform observability and resolves complex technical and security incidents.

Roles and responsibilities

As a Senior Engineer in Global Workplace Services, you will act as a subject-matter expert and hands-on engineer across Microsoft 365 platform capabilities, AI and automation. You will be responsible for designing, implementing and operating secure, reliable and scalable services that support employee productivity and enable controlled innovation across ING.

Microsoft 365 Platform Engineering

• Design, configure, operate and continuously improve generic Microsoft 365 tenant and platform capabilities.

• Translate business, security, risk and compliance requirements into scalable configurations, engineering standards and platform guardrails.

• Develop and maintain configuration standards, access models, operational procedures and lifecycle processes for Microsoft 365 services.

• Monitor Microsoft service health, product changes and platform dependencies, and assess their potential impact on ING.

• Contribute to technical designs, architecture reviews, platform roadmaps and engineering decisions.

• Use automation and configuration control to improve the consistency, traceability and maintainability of Microsoft 365 services.

• Provide technical leadership during complex incidents, investigations, platform changes and service escalations.

• Work with engineers across other Workplace chapters to improve shared platform capabilities and reduce duplication.

AI, Copilot and Agent Platform Engineering

• Design, configure, operate and continuously improve Microsoft 365 Copilot and Copilot Studio platform capabilities.

• Engineer and support enterprise-grade agents, agentic workflows and integrations with Microsoft 365 and other enterprise systems.

• Design integration patterns using Microsoft Graph, APIs, Power Platform connectors, custom connectors and other approved interoperability mechanisms.

• Configure and manage Copilot Studio and Power Platform environments, including access models, environment strategy, data policies and application-lifecycle controls.

• Establish reusable engineering patterns for agent development, testing, deployment, monitoring and support.

• Support the controlled use of Microsoft 365 Copilot connectors and Power Platform connectors, including technical assessment, access control and lifecycle management.

• Engineer and operate Pay-As-You-Go and other consumption-based platform capabilities, including billing policies, access groups, usage monitoring and cost controls.

• Implement monitoring, evaluation and feedback mechanisms for AI services and agents, covering service health, usage, quality, failures, cost and operational risk.

• Help ensure that AI solutions remain secure, observable, auditable and aligned with ING’s responsible-AI, data-protection and regulatory requirements.

• Apply human oversight, least privilege and secure-by-design principles when AI is connected to workflows, enterprise data or business processes.

Power Platform and Connector Governance

• Operate and improve Power Platform capabilities used for enterprise automation and AI integration.

• Design and maintain environment strategies, Managed Environments, access models and application-lifecycle processes.

• Implement Data Loss Prevention policies and connector controls that enable appropriate innovation while protecting enterprise data.

• Assess standard, premium and custom connectors for security, authentication, authorization, data handling, supportability and operational ownership.

• Support makers and engineering teams with approved patterns for developing, testing and promoting solutions through development, acceptance and production environments.

• Automate environment provisioning, policy assignment, deployment and monitoring where appropriate.

• Contribute to an operating model in which solutions have clear ownership, lifecycle management, support arrangements and production controls.

Automation and Straight-Through Processing

• Design, develop and operate automation solutions for self-service requests, user and service provisioning, platform administration, reporting and operational controls.

• Build straight-through processes that take requests from intake through validation, approval, implementation, evidence capture and completion with minimal manual intervention.

• Develop reusable automation components, services, scripts and runbooks using technologies such as PowerShell, Microsoft Graph, REST APIs, Power Automate and Azure services.

• Design and maintain Azure DevOps pipelines for build, test, deployment and configuration-management activities.

• Apply Continuous Integration and Continuous Delivery practices to platform automation and agent solutions.

• Integrate automation with systems such as ServiceNow, Azure DevOps, Microsoft 365, Power Platform, Entra ID and other enterprise platforms.

• Implement appropriate exception handling, logging, approvals, segregation of duties and rollback capabilities.

• Develop desired-state monitoring and configuration-control capabilities to identify drift and improve platform stability.

• Replace repetitive manual processes with secure, auditable and reusable automation wherever this delivers measurable value.

• Produce operational reporting and telemetry that improve insight into service health, provisioning, usage, costs, risks and control effectiveness.

Messaging and Exchange Engineering

Experience with Exchange and Messaging technologies is a strong advantage for this position. Depending on your expertise, you may also:

• Design, configure and operate Exchange Online and related Messaging capabilities.

• Engineer solutions involving mail flow, transport rules,