Site Reliability Engineer

Become a part of our caring community

The Site Reliability Engineer 2 maintains, integrates and implements software applications within the organization. The Site Reliability Engineer 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Site Reliability Engineer is a product-focused engineering role within the AI and Operations Engineering team, responsible for designing, building, deploying, and supporting internal solutions that reduce operational toil and improve the efficiency of support and operations teams. This role helps bring AI-powered capabilities into the hands of support engineers by developing reliable, scalable products and automations that improve incident response, troubleshooting, knowledge access, and operational workflows.

The associate will work as part of a cross-functional engineering team to deliver solutions using technologies such as  Python, Angular, SQL, Databricks, SSIS, and enterprise AI gateways for secure integration with AI models. This role requires a strong software engineering mindset, a practical understanding of operational challenges, and familiarity with selecting and tuning models for specific product use cases. The Site Reliability Engineer collaborates closely with leads, architects, product stakeholders, and team members to deliver user stories, technical tasks, and production-ready solutions.

Key Responsibilities

• Design, develop, test, and deploy internal products and automations that reduce manual operational effort and improve support team productivity.

• Build AI-enabled solutions that help support engineers with activities such as troubleshooting, summarization, knowledge retrieval, work note generation, and operational decision support.

• Develop and maintain applications and services using  Python, Angular, SQL, Databricks, SSIS , and related enterprise technologies.

• Integrate applications with  enterprise AI gateways and approved model platforms to enable secure and scalable AI capabilities.

• Participate in model selection, evaluation, and basic tuning activities to align AI capabilities with product requirements and operational use cases.

• Translate operational pain points and support team needs into practical product features and technical solutions.

• Collaborate with engineers, architects, and technical leads to deliver assigned stories, tasks, and enhancements in an agile environment.

• Support deployment, monitoring, reliability, and continuous improvement of products in production.

• Contribute to coding standards, testing practices, documentation, and operational readiness for developed solutions.

• Identify opportunities for automation, self-service, and intelligent tooling across support and reliability workflows.

• Follow enterprise architecture, security, compliance, and software development standards.

## Use your skills to make an impact

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience.

• 3+ years of experience in software development, automation engineering, application support engineering, site reliability engineering, or a related technical role.

• 3+ years of hands-on experience developing applications and automation solutions using Python and SQL.

• Experience building, enhancing, and supporting web-based applications, APIs, automation tools, or enterprise software solutions.

• 1+ years of experience working with Angular or similar front-end frameworks (React, Vue, etc.) to develop and maintain user-facing applications.

• Experience with data engineering, ETL, or integration technologies, including Databricks, SSIS, or comparable platforms.

• Working knowledge of software development lifecycle (SDLC), including requirements gathering, testing, deployment, version control, and production support.

• Experience troubleshooting and resolving complex technical issues in production or operational environments with minimal supervision.

• Ability to work effectively in Agile teams and collaborate with engineers, architects, and business stakeholders to deliver technical solutions.

• Strong written and verbal communication skills, with the ability to translate technical concepts into practical business outcomes.

##

Preferred Qualifications

• Experience building AI-enabled or ML-enabled applications in an enterprise environment.

• Exposure to model evaluation, prompt tuning, retrieval-based patterns, or selecting appropriate models based on cost, performance, and use case.

• Knowledge of cloud platforms, data pipelines, observability, and automation frameworks.

Work at Home Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.

HireVue Statement

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Social Security Number Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$80,900 - $110,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

## Abou