Senior Product Operations Manager
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. If you love thinking analytically and are passionate about using your financial knowledge to navigate challenges, we’d love to hear from you!
Join the Apple Finance organization and make a positive impact at one of the most influential leaders in technology. You’ll collaborate with a world-class team to fuel innovation, creating products that delight customers and drive change. Apple values integrity, accountability, teamwork, and proactive thinking, encouraging everyone to bring their unique ideas forward. Diversity of thought strengthens contributions, fostering an environment where you can do the best work of your life. By joining, you won’t just be part of something big. You’ll help shape it and make a lasting impact on the world.
Description
This is an opportunity to join Apple Finance as an Order to Cash (O2C) Lead. You will support customers of many sizes across multiple regions, with a wide variety of billing models, payment terms, and invoicing formats. In this role, you will own and evolve an O2C function that can handle diverse commercial structures, turn manual processes into a repeatable and auditable operating model, and scale it globally within Apple’s finance ecosystem. You will partner closely with Global Business Services, Accounting, Tax, Treasury, Collections, and Sales to make sure every invoice is accurate, every dollar is applied, and every process is ready for audit.
Responsibilities
- Own the end-to-end O2C process, including order intake, invoicing, credit management, cash application, collections, and credits and adjustments
- Run billing operations flexible enough to support multiple billing models (prepaid and postpaid) and cadences (monthly, quarterly, annual), with customer- and region-specific variations.
- Turn ad hoc, per-customer handling into standardized, documented, and scalable workflows, Partner with internal tools and systems teams to define requirements for billing tools that keep manual processes fast, accurate, and auditable, and drive automation as processes mature.
Support revenue recognition, quarter-end close, and audit readiness in partnership with Accounting. Support expansion into new geographies, including local invoicing, e-invoicing, and indirect tax requirements. Partner with Sales Finance and deal desk teams on deal structuring, billing terms, and incentive-related calculations so commercial decisions reflect operational realities
Minimum qualifications
Proven track record of building or re-architecting O2C processes in a global organization, especially in complex or ambiguous environments Deep knowledge of accounts receivables, credit management, invoicing, and cash application at scale Strong controls mindset; public accounting or audit background and a professional accounting qualification (CPA, ACA, ACCA, or equivalent) a plus Hands-on experience with SAP; familiarity with billing tools and automation a plus Ability to operate with a high degree of ambiguity and translate evolving requirements into durable processes Outstanding verbal and written communication skills, with the ability to influence cross-functional partners at all levels
Preferred qualifications
Experience navigating cross-organizational dependencies at a large, matrixed company, with specific examples of how you identified and managed interdependencies to keep initiatives on track. Experience adapting quickly to shifting or unique stakeholder requirements, with specific examples of building influence and alignment across internal and external groups with competing priorities. Experience mediating disputes or negotiations between stakeholders and driving resolution with minimal escalation, including examples where you made a difficult call under pressure. Experience distilling ambiguous, multi-variable problems into clear recommendations for executive audiences, e.g., through structured frameworks or executive summaries. Experience revisiting or reversing a prior decision based on new data or analysis, even after significant time/resources had been invested, and owning the outcome with stakeholders. Experience building a team from the ground up or significantly scaling an existing team, including recruiting, onboarding, and mentoring talent. Experience identifying and resourcing gaps on a team or project proactively, before they became blockers, with specific examples. Experience conducting user or stakeholder research (e.g., interviews, surveys, feedback sessions) to directly inform product, program, or business decisions. Track record of exceeding measurable goals or targets in a prior role, with specific metrics where possible. Strong written and verbal communication skills, with experience presenting to and aligning senior stakeholders or executives on complex or ambiguous initiatives. Experience prioritizing effectively under competing deadlines and ambiguity, with examples of seeing an initiative through despite setbacks or resistance. Experience coaching or mentoring team members toward individual goals, with examples of measurable growth or promotion outcomes. Experience developing a new strategy or approach from scratch, using structured analysis to identify what to cut and what to prioritize, with a specific example of a strategy you shaped.