IT Support Specialist

As an IT Support Specialist,  you will :

• Provide technical support to end users both on-site and remotely via phone and email

• Install, configure, troubleshoot, diagnose and resolve hardware, software and network-related issues across macOS, Windows and Linux environments

• Manage end-to-end onboarding and offboarding processes, including user setup, permissions, equipment provisioning and access revocation

• Support and manage mobile devices using MDM solutions, including enrollment, configuration, policy enforcement and troubleshooting

• Collaborate with senior system administrators and cross-functional teams to resolve complex technical challenges

• Manage and prioritize incoming support requests while ensuring high service standards and user satisfaction

• Contribute to the development and maintenance of internal knowledge base, including documentation of processes and best practices

• Continuously learn and stay up to date with new technologies, tools and IT trends

If you have :

• At least 2 years of experience as a technical support in a large organization or the IDF

• At least 2 years of hands-on experience with Microsoft technologies (e.g., Microsoft Office, Active Directory)

• Proven experience with macOS and Windows operating systems

• Experience with MDM solutions for mobile device management

• Proven experience with PC/Laptop imaging, deployment tools and system provisioning

• Strong troubleshooting skills with the ability to quickly diagnose and resolve technical issues

• Customer-oriented mindset with excellent communication and interpersonal skills

• Ability to work under pressure, manage multiple tasks and prioritize effectively