Donor Services Training Supervisor

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Day - 08 Hour (United States of America)

This is a Stanford Blood Center job.

A Brief Overview

Under the general supervision of the Donor Services Director, and technical supervision of the Medical Director, the Training Supervisor is responsible for a comprehensive Donor Services Training Strategy that aligns with the Stanford Blood Center's mission, regulatory standards (FDA, AABB), and Quality Assurance programs. Lead governance of training priorities, change management, and continuous improvement Collaborate with department management to ensure all Donor Services new and current staff meet training requirements and that training documentation is accurate and complete. Ensure all trainers and mentors maintain competencies and appropriate training skills. Carry out assignments independently and as member of cross-departmental teams. Has latitude to exercise judgment and discretion in creating and implementing training programs. Assess Donor Services staff performance and training needs. Responsible for performance management of direct reports, including hiring, coaching, performance management and termination. Resolve problems and interpret policy in terms of established objectives and procedures. Strictly adhere to regulatory and government agency requirements. Model customer service, compliance, communications and professional conduct consistent with organizational standards.

Locations

Stanford Blood Center

What you will do

• Plan, develop, implement and evaluate training programs, processes and procedures for whole blood and apheresis collection, blood donor evaluation and blood donor relations using principles of adult learning and multimedia presentation. Work with department management to develop, implement and maintain training programs and educational materials for all Donor Services departments. Ensure training programs support regulatory readiness and pass external/internal audits. Lead root-cause analyses of training-related issues and implement corrective and preventive actions (CAPA) with measurable outcomes. Maintain training documentation in a regulator-ready state.

• Supervise and develop team of trainers and mentors. Establish and maintain a Train-the-Trainer program; evaluate and certify trainers/mentors; ensure ongoing development and consistency of instructional quality. Identify high-potential team members, develop leadership and career progression plans, and mentor successors to ensure continuity of training leadership. Ensure competencies of Donor Services team members, trainers and mentors are maintained. Actively seek out new training tools and trainer development opportunities. Evaluate, select, and manage external training vendors and consultants; ensure vendor-provided content meets regulatory and quality standards; monitor performance and outcomes. Remain current on regulations, standards, new developments and best practices affecting whole blood and apheresis collection, blood donor evaluation and blood donor relations.

• Write, update and maintain training documents and tools based on Standard Operating Procedures (SOPs) and forms; maintain Donor Services department employee training files and ensure team members in Donor Services are up to date on required trainings; create training plans; create and implement competency assessments and audits; initiate additional training of new and current team members as necessary. Provide input on SOP and form revision reviews to ensure accuracy and functionality of procedures and forms. Lead or assist with operational implementations and procedural changes. Ensure all training includes donor safety procedures (collection safety, donor evaluation, adverse event management), infection control, bloodborne pathogen knowledge, HIPAA/privacy training, and data security.

• Directly supervise, schedule and coordinate the activities of new hires during the training period. Collaborate with Collections management to assure training programs adequately prepare new and current team members to carry out whole blood and apheresis collection, blood donor evaluation and blood donor relations. Report progress and all disciplinary and performance issues to the appropriate supervisor on a regularly scheduled basis; assess trainee performance, coach and take corrective action, write trainee evaluations for review by appropriate supervisors at the end of the training period.

• Comply with governmental regulations and Stanford Health Care and Blood Center policies regarding health and safety. Observe and support good health and safety practices.

• Strictly observe privacy and security related policies, procedures and practices to preserve the integrity and confidentiality of medical and other sensitive information pertaining to donors, patients, research subjects, and employees. Act as a responsible information steward and treats information as sensitive and confidential in accordance with federal and state laws and with professional ethics, accreditation standards and legal requirements. Do not disclose protected health information inappropriately.

• May be required to enter areas where other individuals work with human blood; potential may exist for unanticipated exposure to bloodborne pathogens by splash or spill.

Education Qualifications

• Associate's Degree required

• Bachelor's Degree preferred

Experience Qualifications

• 3+ years to 5 years of experience training adult learners required

• 1+ year to 2 years of supervisory experience required

Required Knowledge, Skills and Abilities

• Proficiency in understanding and executing procedures, and effective skills in teaching policies and procedures using principles of adult learning

• Demonstrated adherence to policies, procedures and regulatory requirements

• Ability to effectively coach staff, perform performance management and conflict resolution in a professional manner

• Superior leadership, customer service, team building, staff advocacy, safety and compliance focus

• Effective organizational and planning skills, while flexible to adjust and change with ease

• Demonstrated enthusiasm for troubleshooting, problem solving, and process improvement

• Proficiency in Microsoft Office and general competency with database programs and digital technology

• Customer-service mindset

• Ability to be flexible with work schedule to be available to work based on operational schedule, including days, evenings and weekends as needed

• Excellent oral and written communications in English

Preferred Knowledge, Skills and Abilities

• Experience working as a trainer, phlebotomist, or charge nurse in a blood center

• Bilingual oral and written ability proficiency

Licenses and Certifications

• BLS - Basic Life Support required . and

• CADL - California Drivers License - Valid And In State required .

• RN - Registered Nurse - State Licensure And/Or Compact State Licensure preferred .

Physical Demands and Work Conditions

Physical Demands

• Frequent Sitting.

• Frequent Walking.

• Frequent Standing.

• Occasional Bending.

• Seldom Squatting.

• Seldom Climbing.

• Seldom Kneeling.

• Never Crawling.

• Frequent Hand Use.

• Occasional Repetitive Motion Hand Use.

• Frequent Grasping.

• Frequent Fine Manipulation.

• Frequent Pushing and Pulling.

• Seldom Reaching (above shoulder level).

• Seldom Twisting and Turning (Neck and Waist).

• Frequent Vision (Color, Peripheral, Distance, Focus).

• Constant Other (please list each item under Comments). Computer use

Lifting

• Occasional lifting of 0 - 10 lbs.

• Occasional lifting of 11 - 20 lbs.

• lifting of 21 - 30 lbs. 0 to 0 in height

• lifting of 31 - 40 lbs. 0 to 0 in height

• lifting of 40+ lbs. 0 to 0 in height

Carrying

• Occasional lifting of 0 - 10 lbs.

• Occasional lifting of 11 - 20