Program Manager

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

The Program Manager serves as a key business operations and strategic partner supporting Facilities Services' capital construction portfolio. Operating at the intersection of construction project management, project controls, financial and operational analysis, and program governance, this position plays a critical role in strengthening project oversight, improving operational processes, and supporting informed decision-making across a large and evolving portfolio. Drawing from systems such as PMWeb and other enterprise platforms, the Program Manager translates complex project and operational data into actionable insights that improve visibility into project performance, resource utilization, and financial outcomes.

The role partners closely with Construction Directors, construction managers, project controls, Finance, and other strategic stakeholders to support effective project planning, monitoring, and execution. Responsibilities include coordinating and standardizing capital financial review processes, analyzing project budgets and forecasts, overseeing resource workload planning and variance analysis, developing project and portfolio dashboards, and establishing consistent reporting and governance practices. The Program Manager also supports complex capital programs through cross-functional coordination, milestone and risk tracking, stakeholder alignment, and executive-level reporting, while identifying opportunities to improve project management processes and operational efficiency.

Success in this role requires a strong understanding of construction project management principles, the capital project lifecycle, financial and operational acumen, analytical thinking, and the ability to independently manage complex initiatives and competing priorities. The ideal candidate thrives in a collaborative environment, demonstrates strong problem-solving and stakeholder management skills, and enjoys leveraging data, technology, and process improvements to strengthen construction project delivery and overall portfolio performance.

Facilities Services enhances health through leadership, collaboration, and innovation. Our team provides essential non-clinical support 24/7, ensuring safe and efficient operations while planning for future growth. We represent the intersection of planning, construction, general services, and facilities operations. Learn more about Facilities Services at Stanford Health Care.

The Business Operations & Strategic Initiatives (BOSI) team supports the operational and strategic functions of Facilities Services, including budgeting, staffing, business process improvement, reporting, and organizational planning. Acting as a bridge between Facilities Services and strategic partners such as Human Resources, Finance, Supply Chain, Technology & Digital Solutions, and Legal, the team drives initiatives that enhance operational effectiveness and enable informed decision-making across the division.

A Brief Overview

Leads a variety of functional and cross-functional improvement programs by defining the intent of programs, overseeing the development of program goals, deliverables and tracking/reporting to ensure project goals are met.

Locations

Stanford Health Care

What you will do

• Provides program leadership for assigned functional and cross-functional program improvement efforts.

• Manages, assesses, and documents program improvement efforts and scope using standard A3 template.

• Defines project scope, goals and deliverables that support business goals in collaboration with the management and other stakeholders.

• Implements quality control measures to ensure project and participant compliance with department, hospital and University policies, and government codes and regulations.

• Coordinates and participates in staff training and competency assessments for program equipment, supplies, and techniques. Develops unit programs, roles/responsibilities, and program algorithms as appropriate.

• In conjunction with other departments/contacts, reviews reports related to participant performance, and provides additional coaching and/or training, as needed.

• Tracks advancements in equipment technology, makes recommendations for additional or replacement equipment; coordinates equipment trials.

• Conducts rounds to all patient care areas for consultation, coaching, promotion of program goals and a safe environment. Coordinates training and implementation of program strategies.

• Works with program champions, vendors associated with the program and related hospital departments to develop and distribute publicity materials for program.

• Works collaboratively with organizational stakeholders such as the Department of Nursing, Occupational Health, Rehabilitation Services, Patient Transport, Security Services and other departments to ensure the consistent application of program practices across all groups.

• Serves as a member of a program committee, and reports results to Senior Leadership, following appropriate communication channels, and attends unit-based meetings to address program issues.

• In conjunction with relevant hospital departments, maintains data related to program implementation and injuries, including injury expense reduction. Maintains quarterly dashboard of outcome/process metrics.

• Coordinates all interdisciplinary communication efforts regarding program, including paper forms and patient handouts.

• Manages program design and structure to align with organizations’ key initiatives and projects within the assigned group, develops strategic input for the Director regarding business objectives of clients for both current and future projects.

• Partners with Operations Manager(s) to identify and develop the leadership needs and internal capacity of the department and facilitates strategic changes in project scope or assignment across the team.

• Coaches and mentor’s department staff through change processes and cycles of continuous improvement.

• Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows.

• Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates, as applicable, within department guidelines.

• Specifically for Facilities Services employees: This position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary.

Education Qualifications

• Bachelor's degree in work-related discipline/field from an accredited college or university.

Experience Qualifications

• Two (2) to three (3) years of progressively responsible and directly related work experience.

Required Knowledge, Skills and Abilities

• Demonstrated ability to act as a thought leader and operational expert for assigned areas.

• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising.

• Demonstrated experience developing effective written communications, reports and summaries.

• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.

• Ability to plan, organize, motivate, mentor, direct and evaluate the work of others.

• Ability to influence others.

• Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships.

• Knowledge of Lean, Just-in-Time (JIT), Six Sigma and/or Agile/Scrum techniques.

• Knowle