Specialist Audit, Client Delivery - Incent

The Specialist supports local channel partners and their advertising partners by reviewing local brand enhancing advertising according to requirements, verifying qualifying fund utilization and managing co-op administration.

Shift – 6 PM to 2:30 AM IST or flexible (as per business requirement)

Essential Duties and Responsibilities

• Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement

• Review marketing materials against an established set of guidelines and brand standards

• Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines

• Communicate status to partners

• Report issues with website functionality

• May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC)

• Resolve calls, emails, and chats and document communications appropriately

Education/Experience Required

• Strong verbal and written communication skills

• Bachelor’s or Post Graduate degree in a business, or finance field

• Claims Experience preferred

• Experience in a fast-paced office environment providing customer service

• Proven technical competence including experience with Microsoft Word, Excel and Outlook

• Strong attention to detail and excellent time management

• Ability to organize work, multitask and meet deadlines

• Exceptional ability to work within a team environment

• Demonstrated ability to work independently

• A natural curiosity and eager desire to learn