Director, Client Growth

The primary business owner. The Director is accountable for client growth, retention, commercial execution, and orchestrating cross-functional teams to meet revenue goals.

Role Expectations (The Mandate)

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Client Journey Engagement: strengthens senior client relationships and ensures client understands the value Ansira delivers to their business

- Commercial Ownership: drive s weekly organic revenue growth ; own s account plans, renewals & retention

- Pipeline Generation: execute s the 6 Growth Levers (Module Expansion, LMA, Co-Op , etc … ) on cadence

- Forecast Discipline: ensures strict pipeline visibility, forecast accuracy & CRM hygiene

- Business Review Narrative: own s the strategic executive story

- Whitespace & Risk ID: Proactively identifies growth opportunities & risks weekly

Business Impact (The Commercial Why)

- Converts whitespace into closed-won revenue; secures renewals

- Drives gross pipeline to hit portfolio targets

- Mitigates account risk early to protect forecast

- Ensures cross-functional teams deliver on commitments

Decision Authority

Owns:

- Account strategy

- Growth/whitespace planning & achievement of targets

- Forecast accuracy

- Business Review story development

- Client understands value Ansira delivers

- Coaching and development of team

Escalates:

- Margin risk

- Pricing exceptions

- Enterprise escalations

- Major contract restructures