Associate Principal, Trust and Safety, Shopping

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

In this role, you will work hard to earn the users’ trust every day. Gaining and retaining this trust is critically important to Google’s success. You will defend Google's integrity by fighting spam, fraud and abuse, and develop and communicate state-of-the-art product policies. The Trust and Safety team reduces risk and protects the experience of the users and business partners in more than 40 languages and across Google's expanding base of products. You will work with a variety of teams to set policies and combat fraud and abuse in a scalable way. Trust and Safety team members are motivated to find innovative solutions, and use technical know-how, user insights and proactive communication to pursue the highest possible quality and safety standards for users across Google products.

Trust & Safety (T&S) Shopping team mission: Deliver safe and trustworthy shopping experiences to all users.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

• Ideate and manage high impact projects which increase user safety, or improve user experience, in partnership with cross-functional stakeholders. Perform investigative fraud and abuse analysis, producing actionable insights and recommendations.

• Identify opportunities for new signals, automation, workflow improvements and operational efficiency gains. Subsequently drive solutions/projects to completion.

Regularly mentor and provide guidance to team members.

• Perform on-call responsibilities on a rotating basis, including weekend coverage/holidays.

• Work with sensitive content or situations and may be exposed to graphic, controversial, or upsetting topics or content.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.

• 7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.

Preferred qualifications

• Experience in roles related to business analysis, statistical analysis or Machine Learning.

• Experience in process/project management, with the ability to navigate and influence cross-team stakeholders.

• Ability to solve large unstructured business problems, preferably in fraud investigations and risk management space.

• Excellent process/project management, prioritisation, multitasking, analytical and problem-solving skills with the ability to process a high amount of data to drive business strategies and decisions.

• Excellent communication skills, with the ability to clearly communicate with multiple cross-regional and cross-functional stakeholders.