HR Operations Specialist (HRIS)

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

This role is part of the HR Operations team, responsible for promoting positive employee experience by ensuring that Employee Lifecycle processes are as efficient, understandable, and impactful as possible.

The HR Operations Specialist (HRIS) will provide Workday-related administrative support for all internal system users at Trupanion with a primary focus on managing and processing system transactions as well as performing recurring responsibilities to maintain system health and maximize data integrity.

As part of a business-critical shared services function, members of the HR Operations team act as owners of their designated primary support function(s) but frequently work cross-functionally to ensure consistent + reliable business support.

This position is open to candidates in the Seattle, WA area . You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week .

Responsibilities

Primary Support Function

• HRIS Transactions - Complete timely and accurate data entry for critical business processes (i.e. new hires, contracting contingent workers, job changes, compensation changes, terminations, etc). Partner with the business to effectively and accurately implement large-scale organizational transformations.

• HRIS Maintenance - Independently execute recurring responsibilities, review business process transactions, and perform audits to ensure data integrity. Generate and maintain end-user documentation to support both administrative and general users.

• Team Member Assistance - Respond to inquiries + resolve requests received via our centralized intake; identify trends and generate solutions for common issues, iterating on processes as needed to improve effectiveness and team member experience.

Cross-Functional HR Operations Support (as needed)

• Intake Triage and Ticket Management - Serve as the first point of contact for HR questions and issues; ensure requests are routed appropriately based on subject matter, complexity, and/or sensitivity.

• People Operations Reporting - Retrieve data from Human Resources Information System (HRIS) environments as requested by the business; iterate on existing + build new reporting to support evolving business needs.

• Document Management - In partnership with other People Operations teams, maintain HR documentation (including but not limited to personnel records, company policies, process flows and checklists, communication templates).

• Onboarding & Offboarding Coordination - Lead communications, logistics, and administration related to the onboarding and offboarding processes, coordinating with other People Operations teams and business contacts as needed. Support team members and managers as they navigate the days leading up to & following employment start / end.

Qualifications:

• Bachelor’s degree or equivalent work experience

• 2+ years working in administrative support or human resources, 1-2 years of Workday-specific experience is required

• Experience with Microsoft Excel, Outlook, OneDrive, and SharePoint; Ticketing / Project Management Software such as Jira or SmartSheet

• Familiarity with Human Resources practices (especially Employee Lifecycle processes)

Skills :

• Excellent written and verbal communication skills, especially in customer-facing support situations

• Strong critical thinking skills and problem-solving abilities

• Creative and innovative approach to challenges, seeks opportunities for continuous process improvement

• Excels at cross-functional collaboration

• Ability to manage competing priorities in a fast-paced environment; solid multi-tasking, time-management, and organizational skills

• Experience implementing change initiatives or process improvements

• High ethical standards, experience handling highly sensitive and/or confidential information

Compensation :

• The base hourly range for this position is $33.50 - $35.50/hr on a full-time schedule.

• Along with base compensation, Trupanion employees are currently eligible for monthly bonuses.

• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

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