Clerk II

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers.  We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

The Cancer Clinic at Oakville Trafalgar Memorial Hospital is a well-established program dedicated to providing comprehensive cancer care. It is located on the 2nd floor of the North Building. The Clerk will be responsible for the daily registration and bookings, appointment coordination, order entry, flow and clerical data management to support the various functional clerical responsibilities of Oncology Clinics, Systemic Clinics and other areas within the Program as required.  Major responsibilities include collaboration with the program team in the coordination of patient scheduling according to Cancer Care Ontario (CCO) standards,  ensuring clerical data reconciles with appointments and schedules to meet the needs of CCO Activity Level Reporting, working with the Cancer Clinics Data Analyst to ensure data is clean prior to submission to CCO, liaising with patients,  managing and triaging referrals for the clinical teams in order to meet CCO wait time targets.

• Working in collaboration with the Cancer Clinic team to ensure a high standard of quality patient care and experience is delivered

• Liaising and working with the Regional Cancer program to ensure satellite clinics are run efficiently and are scheduled appropriately

• Utilizes effective problem solving and conflict resolution skills in the ongoing promotion of quality care outcomes

• Participates in the unit orientation program for new staff

• Demonstrates strong prioritizing skills

• Performs other duties consistent with the job classification as required

• One (1) year recent relevant clerical experience in a healthcare setting, or a recent Medical Office Administration Diploma from a recognized post-secondary institution

• Experience working in an outpatient cancer clinic setting highly preferred

• Minimum of 30 WPM typing speed required

• Medical Terminology certificate required

• Experience with Meditech software highly preferred

• Familiarity with scheduling standards in a Cancer Clinic  setting is an asset

• Proficient in Microsoft office products, Outlook, Word, Excel preferred

• Accurate data entry skills

• Demonstrable critical thinking skills, multi-tasking and prioritizing skills

• Ability to manage emotionally charged situations in a fast-paced environment

• Excellent interpersonal and written and oral communication skills

• Ability to work within a multidisciplinary team environment

• Satisfactory employment and attendance record