Senior Technical Analyst (HIS)

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers.  We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

This is an exciting time for Halton Healthcare and our region, as we take the next step in exploring a shared Epic hospital information system that can better connect care for patients, and better support our clinicians and staff with the tools they need to deliver care.  Through this work, we are exploring how a shared Epic environment could improve access to information, strengthen coordination, support a more seamless care experience across the region, and make the best use of public resources for the communities we serve This role will play a pivotal part in the upcoming exploratory project by serving as a technical coordinator, bringing technical and project knowledge to set a strong foundation for a potential implementation.

The Service Desk Senior Technical Analyst provides technical leadership to the service desk team. Working closely with the Service Desk Supervisor this role provides support to the Service Desk team, ensuring excellent technical support and governance. This role is responsible for incident escalations and root cause resolutions, as well as administering Service Desk technology such as managing laptop, desktops & virtual environments, and Active Directory oversight. The ideal candidate will possess excellent technical knowledge, strong analytical skills, and a desire to drive for continuous improvements.

• The  Senior Technical Analyst (HIS) provides technical leadership to the HIS Readiness team and the ICT Infrastructure teams. Working closely with the ICT Management, Senior Project Manager HIS Readiness, and Director, the role supports infrastructure, end-user device, and technical planning activities, helping identify gaps, develop cost estimates and Total Cost of Ownership (TCO) inputs, and coordinate readiness efforts across the organization.

• The ideal candidate will possess excellent technical knowledge, strong analytical skills, and a desire to drive for continuous improvements.

• Lead the assessment of current-state ICT infrastructure, including end-user devices, networking, wireless coverage, telecommunications, server infrastructure, identity management, printing, and related technologies to determine readiness for a future HIS.

• Develop and maintain inventories of end-user devices and technology assets across all hospital sites, identifying gaps, replacement requirements, standardization opportunities, and future-state needs.

• Collaborate with clinical, operational, and ICT stakeholders to define future-state device, workstation, mobility, and infrastructure requirements required to support a shared HIS environment.

• Support Total Cost of Ownership (TCO) development by performing infrastructure and end-user device costing analyses, validating assumptions, developing estimates, and maintaining cost models and procurement forecasts.

• Coordinate with vendors, partner organizations, and consultants to gather technical requirements, validate infrastructure assumptions, and support due diligence activities related to the shared HIS initiative.

• Stay up-to-date with industry trends, technologies, and best practices to drive continuous improvement.

• Information Technology Degree or Diploma required

• Minimum of 3 years of progressive experience in the Information Systems field including service desk and end user environment applications, networking , operations and telecommunications

• Experience managing and administering of inTune + Autopilot, SCCM, VMware + VDI Images and Imprivata an asset

• Experience in Microsoft 365 administration including group policy management and user management as asset

• Knowledge of the Epic HIS as asset

• Minimum of 3 years computer hardware and peripheral equipment trouble shooting and support skills required

• Knowledge of networks (LAN/wireless) and telephony preferred

• Healthcare IT experience preferred

• Experience leading technical projects, partnering with stakeholders required

• Excellent verbal and written communication skills

• Proven business analysis and problem solving skills

• Proven superior customer service skills

• Proven technical writing/documentation skills required

• Must be able to work flexible hours as needed

• Must be able to meet the physical demands of the position

• Satisfactory employment and attendance record required