Customer Advisor (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor for their office in Athens, Greece .

Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

- Handle incoming customer calls

- Identify and assess customers’ needs to achieve customer satisfaction

- Build sustainable customer relationships through open and interactive communication

- Provide accurate, valid and complete information using the appropriate tools and systems

- Support customers with questions relating to electronic devices and home appliances

- Process customer accounts and maintain accurate records of customer interactions

- File and update relevant customer documentation

- Follow established communication procedures, guidelines and policies

- Meet individual and customer service team targets and case handling quotas

- Manage multiple customer cases while maintaining service quality.

REQUIREMENTS

- Native or near-native written and spoken German (C1+)

- Excellent command of English

- Good MS Office skills

- Strong telephone customer service and active listening skills

- Excellent verbal and written communication skills

- Strong customer orientation and ability to adapt to different customer personalities

- Ability to multitask, prioritise and manage time effectively

- Knowledge of electronic devices and household appliances

- Ability to work effectively against customer service KPIs and case handling targets.

BENEFITS

- Private health and life insurance from Day 1, including dental and eye care

- Free access to the company gym

- Signing and Performance Bonus

- Daily net meal allowance for office and hybrid employees

- Fixed working hours for eligible parents with children up to 2 years old

- Training and ongoing development opportunities

- And many others!!!